We send written check-in instructions when the booking is confirmed that highlights important information about the booking and rules to assist with the guests’ arrival. This includes:
-Reiterating the booking date(s) and timeframe(s)
-Confirming the maximum number of guests allowed at the rate they are booked for
-Details on when doors will open (no early arrival allowed) and the rate (1.5 times the booked rate) for any hours over the timeframe booked.
-Host/site rep contact information
-Important rules and/or off limit spaces and rooms on the premises
We also like to welcome the guest and talk through the rules in person while also showing them commonly used features of the space (breaker box, light switches, A/C controls, handing over keys, etc).