Great points, Brad. There are a lot of variables to account for - thanks for sharing your insights!
Currently, Peerspace sends an email to guests 24 hours before the booking begins that details the start and end times and reminds them to “leave time for setup and cleanup” to avoid overtime fees, but there is always room for improvement!
We’ve heard from hosts that sending a message a few days before the booking begins, as well as printing a day-of itinerary for guests to refer to when they’re in the space, are natural ways to gently remind guests of their booked times and potential overtime costs. If you’re not sure where to start for either of these, feel free to use our templates below:
Sample message templates
Day-of itinerary template
For anyone looking for more practical tips on this topic, I’d recommend checking out the thread where hosts discuss their best practices here!