How do you handle troubleshooting with a guest (i.e. fail to charge, why is there a pending charge on my card, I can’t find the approve custom booking button)? Do you keep a log of messages to copy/paste and send? Or do you prefer directing them Peerspace CX?
The only issues I regularly have are people wanting:
- A final invoice/receipt after a booking
- To know how to pay a “deposit” to “hold” their date
- To get around paying tax because they’re not-for-profit
I just tell them that anything related to payment is between them and Peerspace and send them to the payment section of the Peerspace FAQ.
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