Hello! My potential client is having an issue booking. Once she puts in all her information and goes to book, she is getting an error message. Peerspace says it could be a problem with her billing address and zip code associated with the card. She verified with the bank and that is not an issue. Has anyone had this happen, and were they able to fix the situation. Peerspace is slow to respond and the client is waiting and I don’t want her to cancel. Thank you
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Also it says NYC city host for some reason, I am Los Angeles host
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We are also having this issue with a guest trying to book and getting an error message. Waiting on a response from Peerspace to see what’s going on.
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I wonder if it is a Los Ángeles thing. I wish thy had a way to speak with someone. They keep giving my client the same solution of deleting the card and putting it back into the system and it’s not working.
Hi Alanna and John,
Thank you for reaching out about this!
Alanna, our Customer Experience team is currently in communication with your guest and we’re working with them to get their payment method added to their account as soon as possible!
You also mentioned you’d like to speak with someone from the team. You can reach our team by calling (415) 403-2421 Monday–Friday, 8am–5pm PST, and Saturday/Sunday 10am–12pm PST.
John, we’d be happy to help your guest with any issues they’re having with payment. Either you or your guest can contact us here, or give us a call at the phone number above as well.
We’re looking forward to resolving this for you!