Hello fellow hosts,
I was hoping I could get some input on what to do when a guest cancels but does not mark the event as cancelled on the platform. I had a guest cancel less than 24 hours before their event via email and they have since ghosted me.
Thankfully, my venue will still be receiving the full payout for this booking, but I am wondering how to handle the review. I do not particularly want to review an event that did not happen and I definitely do not want them reviewing my space if they did not use it (plus what if they are upset that they forfeited the entirety of their payment?).
I already emailed support about this, but have yet to receive a response and I know the platform stops you from replying to messages and booking inquiries until you submit your reviews. I just don’t want my response score to be affected.