I was hoping I could get some input on what to do when a guest cancels but does not mark the event as cancelled on the platform. I had a guest cancel less than 24 hours before their event via email and they have since ghosted me.
Thankfully, my venue will still be receiving the full payout for this booking, but I am wondering how to handle the review. I do not particularly want to review an event that did not happen and I definitely do not want them reviewing my space if they did not use it (plus what if they are upset that they forfeited the entirety of their payment?).
I already emailed support about this, but have yet to receive a response and I know the platform stops you from replying to messages and booking inquiries until you submit your reviews. I just donât want my response score to be affected.
Guests trying to circumvent the posted cancellation policy are common. Give them a whatever star review and wait for Peerspace to reply back. The same happened to me and Peerspace âexpiredâ their ability to leave a review (I called them though).
I leave 5 stars and write âguest cancelledâ or âguest was a no-showâ in the comments section. Itâs a bit awkward but there is not much else to do until Peerspace addresses the issue.
What would you like to see in place of the current system? We may be able to provide them with useful feedback in these forums that results in effective change on the platformâŚ
I think if I were to make changes to the current system I would make it so that when the review email goes out it gives the option for hosts to report a specific issue with a booking, rather than forcing the review. Basically giving two buttons: one for âReviewâ one for âAdditional Assistanceâ and going through the procedures for either will unlock your ability to respond to messages again.
That or just take away the forced review system entirely.
