I just received a review from a guest that withdrew her request. It’s the only review I’ve ever had that’s less than 5 stars. BUT SHE NEVER RENTED our space, withdrew the request. How can I get this removed? How are guests allowed to review spaces that they have never been to?
I had an issue - not quite the same - but the guest wrote a nice review but then gave one star and said “wouldn’t book again.” I texted them about it to ask what we could have done better and apparently it was a mixup with her phone and the mobile interface. I took screen shots of the interaction via text message, her review and our conversation on the platform and sent it to the Peerspace customer service email address to ask if there was something they would do:
The screenshots and my explanation was all they needed to change the review themselves to 5 stars / “would book again,” no further interaction required.
In your case I would email PS customer service; explain that this person never even set foot in your listing, get screenshots of any cancelation emails or notifications on the website and send ask that they remove the review.
It’s in their interest to have highly rated hosts and listings on their platform, they will likely be more than happy to correct this for you.
Wm.
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