It does not appear so. I had a guest overstay their booking by 30 minutes (Not including the 15 minute grace period that was given to them as a very generous courtesy, since they showed up 15 minutes late.
After the booking, the guest contacted me about the charge. They made sure to contact me before they left a review (Guests are not forced to immediately review their booking experience like Hosts are, often times before we can actually evaluate any possible damages) and when I stood firm on the charges which are stated multiple times in our policy and check-in communications. I then received a 3 star review with “good space” as the description. This guest has rented from me two times prior and both reviews were 5 stars for the space and commenting on me as a host specifically. So quite odd to come to the same studio and now it’s a 3 start experience. They only difference was the overtime charge.
I contacted Peerspace to remove the revenge review and they are declining to remove it saying the review does not violate community guidelines. This makes me feel like there is no emphasis on protecting Hosts, who, without providing spaces for guests to rent, provide for the actual generation of income.
Recently I have complained about Peerspace cancelling a booking literally in the middle of the booking on me and glitches with the app that led to me taking a booking that did not show up in the booking tab as confirmed, even though the guest confirmed it and it showed as confirmed in the booking details. There is always a glitch and I have been vocal about my unsatisfactory feelings about them and how they hurt/hinder us from doing proper business on the app.
I hope this has nothing to do with the lack of support I’ve been facing on this app. Has this happened to anyone else?
The app does not sound good at all. I use the online site only and none of those glitches (yet). I list many locations and I always hold a security deposit for minor damages (in addition to the COI) and for OT. So far that’s worked.
Thanks. My issue is more so with the review and not so much about the collected fee. I honestly never even thought to seek other platforms because I was content with Peerspace. I’m just now realizing they aren’t the only game in town. We’ll see how things pan out.
This is the Ops Director for Graham’s listing, one feature Peerspace does have now is allowing one Yelp-style response, which would be listed under the renter’s review, and while that response can’t be combative, perhaps an opportunity to say underneath “We abide by Peerspace’s rules regarding overtime and appropriate billing etc” may help…but may not.
This happ to me and I was given the opportunity to reply to the guest. It wasn’t “against” compliance but clearly revenge rating. If you can show that’s the case, they may allow you the opportunity to reply.
They reviewed the case and found that it was clearly a revenge post and they removed it. Thankfully! Because allowing this to happen would hinder us from going after charges that we rightfully deserve for fear of negative reviews.
I learned this lesson the hard way. From the moment my client arrived–if you understand that she’s a "professional Dominatrix, this will make more sense–our chemistry was a bit off. I didn’t think much of it and they were easy to have in my space, so I gave them–her and 5 models–a 5 star review. My belief was, give them the benefit of the doubt! And that’s how I got “sucker punched!” She left a short, pissy review and gave me 4 stars. If Peerspace had told me–that under these sketchy circumstances, NOT to give her a review–I just wouldn’t have bothered. Now I have one pissy review–sorry I can’t think of a more appropriate adjective to use in this case–at the top of my reviews. This is against all 5 star, and glowing reviews. And yes, I understand that I can “respond” to her “review,” but I have no desire to turn this interaction into an online “pissing match.”
