I figured it was on your mind! The reviews are a huge flaw in the platform.
Here’s a recent tale of mine: This morning, our toddler (I keep calling him ‘three’ and forgetting he is now four) had a little…um…food poisoning on our daybed and the pillows and mattress cover were ruined.
So after cleaning from about 4am to eternity (and we will not speak of the mattress cover, mattress protector or the pillows again), we spent about an hour turning a red blanket into a new mattress cover, got some beautiful burgundy pillows out of storage and made a brand new holiday themed motif for the day bed, complete with garland on the rails.
I emailed a photo to the guest hours before their noon rental and asked if it was okay.
The guest waited until 30 minutes before her booking was set to begin to tell me that she wanted the daybed to be back in its original state.
Nah no thank you, it was a two hour booking and there were…extenuating circumstances.
So I apologized, cancelled her booking so as to not misrepresent my space and get a bad review later on.
We left to see if we could find a replacement mattress cover like the ruined one.
She decided to come ANYWAYS, called up angrily, banged on the door, etc (this is after I cancelled the booking).
Peerspace’ response was to strip me of power host status, remove my instant booking ability and then tell me that I have to pay for her Lyft charges, despite informing her hours before her booking was set to begin.
About two weeks ago, our place was trashed by a music video shoot for Tom Hanks’ wife, Rita Wilson.
The shoot was booked for ten people and the guest said on camera that they would only be using our bedroom.
They ended up bringing over 30 people with no COVID compliance officer or filming permit and they broke two couches and several plants. When I showed the damage to the guests, I was called a liar and a scammer. Despite the hilariously extensive video evidence from my security cameras and screenshots proving there were more than 30 people present, Peerspace never paid me the overages for the additional people or the damaged property.
But you know what was in my head the whole time? “Ermagherd, will I get a bad review for this?”
The platform is deeply, deeply flawed and I realize now that we should never base any decisions on reviews.