Hi. Can we set up a option where we are not forced to leave a review before proceeding? Maybe give us 7 days before we are forced to leave a review. A review may not be warranted at the moment for a client. For instance, I had someone reschedule for a future date. They were charge the full amount. Which is what we agreed to. However, I’m now forced to leave her a review before proceeding to new booking.
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@Nick_W Welcome to the host forum! This is some great feedback. I am going to pass it along to the powers that be. In regards to this particular booking, we are happy to assist with this reschedule. Once you and the guest have confirmed the new date and time, just email us at help@peerspace.com and we will take care of the rest! Also, I have hidden/expired the reviews on this booking.
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Go Zoe! Really hearing us out!
Thanks @Zoe_G for following through.
Agreed. We had a couple of times where a client just never showed up for the booking or like you, we mutually agreed to reschedule after the initial booking time passed. We prefer not saying client “did show” or anything negative , especially since we still received the full booking amount.
Absolutely agree with this!
@Lorenzo_A If you have a guest no show for a booking, just reach out to the CX team at help@peerspace.com and let us know. We will confirm with the guest that they did not show up, cancel the booking, and remove the reviews. As a host, your payout will not be affected and will be processed in full, as defined in our payment process.
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A grace period of 72 hours just like the ‘overtime’ and ‘extra charges’ grace period would be ideal.
We often don’t have time to get to our spaces and evaluate the latest client before multiple new requests will come in.
Also, when we have to leave a review before we resolve overtime or extra charges, the guests can still dispute the charges after we leave feedback which can lead to false positive reviews.
4 Likes
Same here, my booking had to reschedule a few days out from the original date and now I’m stuck.
I have had this happen a few times where the guest runs into overtime and we have several booking requests come in. I can’t accept any new requests until the review is done, but the guest is still in studio so I can’t leave one. Some guest will cancel their request if a prompt confirmation isn’t done.