Withhold the Payment for the Review instead! Fourth time I have been forced into a premature review before I negotiate with an unbooked client.
I have a client coming tomorrow again for a quick booking happening. Fri, Sat, Sun
Its was dark when tonight’s booking left at 7pm, I have 8.5 acres of land I cannot evaluate how the tenants left the property yet I need daylight and some time.
I am restricted from excepting the booking and even looking at it on my phone. It is a VERY bad policy… Hold my money for the review instead. this restriction is damaging to the bottom line and forces me to make poor evaluations of clients
Sometimes I do multiple 12 hour plus days in a row. I had a 17 hour day (not peerspace) after an 11 and an 8 this last weekend I want to be clear headed when I comment on somebodies fantastic rental experience with us, I don’t want to say “they were great”. I would like to say why also.
this weekend:
I wanted to know if my fire extinguisher was stolen or got put in a truck by mistake, it took two days to find it and it should be coming back Friday… if you withhold my future bookings for that we both suffer
I want to be clear headed and not busy with another client here when I write a review
I want to properly conduct a complete inspection in the daylight over the 8.5 acres
I want to except bookings in that time period.
I don’t want to be forced into commenting/reviewing to early.
I want to respond to peoples questions quickly as I am accustomed too.
I don’t want to be stuck and Peerspace policy makers should not want me stuck either.
I don’t want people to “find another spot” or go to another app while I am stuck unresponsive. the popup on the app should have an escape its a great reminder… but bad if I’m stuck.
I guess its only bad if you are getting bookings close together and in between.
Please change this counterproductive policy somehow.
If anybody has a better idea please suggest
P.S. We don’t get paid for a few days anyways, and people will still want money, money is a good incentive to give a review.
Yes! Yes! Yes! I have same exact situation and had it happen to me. I had to place false review ( thank goodness it didn’t end up wrong) when a booking was going on /ended and another was trying to be booked. There’s hosts that have either acreage or massive indoor square footage and have to check every aspect before giving a review. Then there’s hosts that are not there at the moment and will just have to make a false review. It’s ideal that everyone reviews but to make it mandatory is absurd. I know it’s not mandatory on Airbnb, is it mandatory elsewhere? Don’t understand the business model.
Yes, agreed. I just encountered this function and was flabbergasted. My current renter needed to go overtime - so technically I couldn’t review until the booking was complete. Meanwhile, I received a booking request that was time sensitive and the platform wouldn’t allow me to respond until I left a review for the current renter - who was still in production.
It certainly needs to be revised. It’s not a win-win to drive more business. Shoots do go overtime. They don’t always end at the alloted time. Hosts also need time to access their space and do a proper walk through.
We had a situation like this the other day. I raised it to Peerspace and told them that while well-intentioned, this may be costing PEERSPACE money as well. If someone can’t book your space. THEY lose money, too. (Don’t presume they just go to another PS listing, when there are 400 location scouts with other properties to pitch.) A few other sites do this as well but it can backfire as you point out. All that said, we’ve had great luck with Peerspace and their customer service has been great at solving our issues (hi Zoe, hi Janae…!) Let’s see what they come back with but you make some interesting points.
This once happened to me as well. Luckily it was right after the booking so I was able to leave an honest review which was very positive. I can see however that this would be an issue as described by the other hosts situations. Would be good to add a work around. Nice post, Jeremy!
Just happened again right after this 3 day booking that has my hours all messed up
Fri, Mar 11, 2022 5:00 pm - 9:00 pm PST
Sat, Mar 12, 2022 5:00 pm - 3:00 am PST (next day)
Sun, Mar 13, 2022 5:00 pm - 1:00 am PDT (next day)
You can always get to your messages through a browser. I usually respond that I need a little time before I can accept and explain why.
I found a workaround. Keep in mind I don’t use the app (I didn’t even know about it); I use a browser. I haven’t done this in a while, so I’m not positive it still works, but if you need to get the event accepted before you are able to leave a review, you can send a custom offer even if you haven’t left a review.
There is a way to work around the lock. Though you can’t accept a request when you have reviews pending, you can make a custom offer. The custom offer can be the exact same as the original request. The client just has to accept the custom offer and the job is booked without having to finish all of your reviews.
I agree. Horrible policy and makes it difficult to leave a proper review. Technically it contradicts peerspaces own policy about leaving truthful reviews.
It happened again.
& I was woken up (after a late night location managing outside in the snow till 4 am)
by the phone letting me know I had a new Inquiry or a message, but I was locked out till I made a review.
Let It go on record, I Lied I liked the people they were kind and nice but I had no idea of whether they left any damage whatsoever because at 4 am I just had to get to sleep I locked the doors and turned off the lights. I did not check at 8:30 after 4.5 hours sleep and walk the 8.5 acres. I falsified my report, I gave them a glowing review because I liked them not because I knew how they left the property, if they damaged the racecar or broke anything in the garage or the house. I lied so I could get that other person their answer so I could get the next booking looked into. I wrote what I felt and not what I knew, with complete disregard for possible insurance claims ignoring proper protocol because I felt pressured by the App to make a hasty decision, and in my half woke state I stumbled through trying to string together words that didn’t sound ingenuine.
I believe a personable “real” review is what matters most in a review.
I hate it when they just say “they were great” Its like a token answer that actually has a negative value… Its like you know that they are just giving the very least they can… and it was not really that great or they are just not sharing anything, and you wonder why.
And I agree it’s hard to get people to do anything, I know why you are forcing us, getting people to do things is like herding cats, they just don’t cooperate well.
After a year, in this forum thread I feel unheard, and I ask myself, maybe it’s not for help? maybe its just to talk about things that don’t work very well and are frustrating.
I am also waiting for a location submission to be approved and they said it would be under 5 days but it’s already been 13 or 14 so maybe they are not even there anymore, Zoe, Janae?
anybody.
sh*t I just noticed I originally posted this a year ago.
It’s truly maddening. I’ve been using Peerspace for three years and this is the same huge frustration hosts had since then. It’s such a strange requirement. Bumping to remind you to leave a review - an annoyance, forcing a review is a terrible host user experience.
