Peerspace’s platform doesn’t currently allow hosts to accept new booking requests or make changes to their listing until a review is written for their most recent completed booking, and I find that the turnaround time is often too quick. For example, I’m not always able to visit our listing space and complete a review before another booking request comes along, which is frustrating. If Peerspace needs an incentive for hosts to complete reviews, perhaps they could withhold payment until a review is completed? Just a thought.
6 Likes
This is the Operations Director for Graham’s listing, we agree Peerspace should increase the deadline to post a review and not tie it to permission to accept the next booking request, this negatively impacts venues who need to thoroughly vet the condition of their venues prior to writing a review.
While it should not be as long as it normally takes to receive payment after a booking (up to 7 business days), we suggest 72 hours for example should be acceptable, considering it’s the standard deadline to submit overtime and additional charges.
2 Likes
I completely agree! I hate being rushed to write 8 reviews without seeing my space when Im trying to book a new client. It results in a potentially false positive review and then I am stuck with the reality that I have to in fact charge someone for an infraction.
When you see one of my reviews that’s 1-2 sentences long, it was because of being rushed lol
1 Like
I was just coming out here to start this thread and I see it is already here lol. This is such a bad policy. I had a rental today from 9a-1p and right around 1pm I had a booking request come in from a guy who came by and scouted the place yesterday. I tried to accept the booking but it wouldn’t allow me to because I hadn’t left a review for the rental that was literally clearing their gear out of my space at that very moment. The guy was still in my parking lot and it was keeping me from accepting a different request because I hadn’t review him yet. That’s ridiculous. I gave him the shortest review ever (positive) just so I could move on with my business, which kind of defeats the purpose of the review system in the first place.
2 Likes
I was not really aware of this. Its like a penalty? A punishment for what??
I am onsite the entire time and sometimes do two or three 12 hour days in a row. We have 8.5 acres, and sometimes its a midnight or over night shoot.
We have had a punctured tire on a set car owned by someone else,
A leveling system on someone’s Starwagon rental fail and we ended up storing the vehicle over night.
And a trailer arrive with a blown out tire.
All these prevented final evaluations for a time.
I could see holding the pay as drastic incentive but not preventing bookings
seems counter productive and reckless for for us the risk takers.
1 Like
100% Agree. It’s a shame to not see anyone from Peerspace on here explaining their rationale. It could only be an incentive to review, right? Why risk me losing another booking if it will be a day before I can get back to my studio to inspect? You’re only incentivizing me to make stuff up or leave a bare minimum review.
Hi all! I am happy to jump in here and provide some more color around this policy. The ability to leave a review is actually one of the most important features of our platform! It allows our marketplace to be fully transparent. Guests will be able to know inside information on the space they are looking to rent, and it also allows you to vet future guests who are interested in your space. If you are uncomfortable leaving a review for a guest, just remember that the review you leave will be extremely helpful with preparing or informing future hosts when receiving a booking request from this individual.
Additionally, due to the importance of the security and transparency of our platform, we require all of our users to leave a review of their experience. This requirement keeps future guests and hosts informed on the experience they may receive. If you receive a review that you feel is unfair or dishonest, please let us know. If the review violates our Content Guidelines, please let us know and we will promptly remove it.
This idea of withholding the payout until a review is written is quite interesting. I am going to pass it along to my devs to see if it is something they can reasonably add to their roadmap.
Thank you Zoe for looking into this.
Since we don’t get paid for a few days anyways, the $ should be enough incentive to lock in a review mandate. I can see the importance of a review system being somewhat forced. Hopefully this can get changed, it makes sense to allow us to still book. Frequently it is a time sensitive situation and I want to respond very quickly so the client does not go with other alternatives.
1 Like
It’s not the review system. I have no problem leaving reviews as it is the only way to get some feedback on potential renters. Requiring reviews is a good thing. It is the timing issue of requiring it immediately after the rental or else you can’t book anything else. Like most of the posters here have said, sometimes it is just not practical to leave a review immediately after a rental for a variety of reasons. There should be a 48-72 hour grace period after rentals to leave a review and if you haven’t left one in 2-3 days, then it makes sense to pause bookings. But not 5 minutes after the rental.
4 Likes
I never write a review until 24 hours have gone by.