Hello - I recently had my first severely late client show up 2-hours past their start time, on a 6-hour booking. And the client was non-responsive for a good portion of that time. All ended well, but it got me thinking: it would be really helpful to have a Peerspace articulated cut off time if a client doesn’t show.
Perhaps a percentage of the booked time? Like 20%? So on a 6-hour booking, the host would be expected to wait and keep the space available for an hour and a half. But then after that can shut things down and move on with their day if there’s no communication or no “we’re running late” messages coming from the guest.
Good idea. I rep many locations so waiting is not fun. I’ve only had one client an hour late so far and I waited but his crew was already there. On the other end I find my crews show up too early and then I have to consider billing them for that extra time. I wait til the end to consider any OT, sometimes they make it up on the end. But it’s also so inconsiderate to arrive early and be expected to be able to access my locations. How do you handle anyone who shows up early?
I also have multiple locations but I always have a PC or a laptop nearby to get other things done. I am in communication with the guest at all times(before, during and after).
Hi Deacon. Do you list in your ad that you reside there ? All my bookings have gone well. In my listing it says they are renting the downstairs only. My last guest complained. She booked for a 3 hour dinner. Graduation dinner for her son. She said she didn’t know I lived there.
Other hosts please respond. Do you specifically specify that you reside there
A check-in/check-out system as described would not work for my business. I often get producers who book shoots, but that are not on set… or even in the same state or country. They just send a crew to film interviews, usually for news programs.
Once they book and we confirm everything I usually end up dealing with a line producer, PA, or simply the camera operator who comes to the shoot. They do not have access to the Peerspace account used to book.
My check-in/check-out system is the timestamp on my security cameras.
As for mentioning if you live in your location (I do not)… what business is it of the guest to know that? I think that telling them you’ll be “on site” the whole time is enough info.