So we got a last minute booking from a prior guest we had an amazing experience with, so we allowed them to book for today (a 6-hour photoshoot). Well, they were supposed to arrive and 9am, and it’s nearly 10am - and they are not responding to messages.
- How long do I stay “client ready”? Or just close up shop?
I’ll be emailing Peerspace (@Deacon_T as taught me well!) in advance just to keep them in the loop, but I’m just wondering for myself - I wasn’t planning to be present the entire shoot and I have other appointments to get to shortly. If they would have been on time, no problem. But now I’m in limbo. Advice?
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That is odd that there’s no policy around it formally stated - seems like it would be a helpful thing, for guests and hosts. Thanks for your reply!
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As to the cancellation for late guests–you had better add “assumed cancelled with NO REFUND” just to be clear.
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Another lesson I have learned the hard way: Twice I have had requests to allow people in early supposedly to just sanitize. I do not have back to back bookings, so I allowed with without charge. Then, they showed up with the entire crew. One was honest enough to agree to overtime. The other wasn’t so honest. I didn’t charge her for that, but when she went overtime on the other end, I did charge for that after letting her bargain me down on the amount of time. After finally paying (but making it difficult for me to collect) she wrote me a vile, vicious text message saying, amongst other things, that I was not suitable to host. She also told me that unfortunately for me, she and her boyfriend knew everyone in Hollywood and would spread the bad word. I could barely contain myself from texting her back a screen shot of my reviews stating the opposite. No good deed goes unpunished. !