No Rony, your answer does not clarify how this responsiveness “adjustment” is calculated.
Where does this 1/5th or 2-hour “assumption” come from? What is the logic behind this metric? Exactly what time does “overnight” start and end on the West Coast as opposed to the East Coast? Where on the Peerspace website in the Terms of Service or Community Guidelines are the parameters posted for this formula? I have read the entirety and can’t find any mention.
Business hours are typically between 8:00AM and 6:00PM in three time-zones in the USA, and therefore your 10-hour window example for Host responses does not work.
Just this past Holiday season I was out of the country for four weeks visiting my family who lives some nine (9) times-zones away. I received several inquiries for rentals while there and stayed up late at night or responded the next morning. I replied to each and every inquiry and secured several Bookings.
However, I was asleep during some of San Francisco’s normal business hours when inquiries came in. If I responded shortly after 9:00AM the next morning (Spain GMT +1), it was delivered after the close of normal business hours in San Francisco; as a result, my response rate fell to 89—and just today I was notified that I lost my ‘Power Host’ status until at least April!!!
My five (5) years of hosting over 150 5-star HIGH HOURLY RATE BOOKINGS repeatedly for ALL of the top name high-tech and medical companies in the San Francisco Bay Area has generated noteworthy fees for Peerspace. My reward?..loss of “Power Host” status.
This subjective and arbitrary Response Rate concept was dreamed up by someone who failed to take into consideration all the possible problems it has now created. Change your responsiveness clock to begin 24-hours after an inquiry or dump the Response Rate idea altogether.
What Peerspace should really be focused on is determining which Hosts GENERATE THE MOST REVENUES for the company, and by respective region, and reward those Hosts by placing their listings at the TOP OF EVERY SEARCH in realtime and in order of success.
Then, discount the Peerspace service fees by 5% when a high achieving Host consistently reaches said status (say for the month). Cut off the number of qualifying Hosts at say 15 or 20 to generate competition. The response time will self-correct.