Hi all, me again! I found a different thread
Below is a response from our founder:
Just to clarify, while we do count responsiveness for inquiries received in the middle of the night, the response time to those inquiries are adjusted to account for the fact that the inquiry was received overnight. For example, if you receive an inquiry at 11pm and respond at 9am (10 hours later) our system will assume a 2 hour response time (1/5th of the actual time). We still encourage hosts to respond as quickly as they are able to. I hope that clarifies the way responsiveness is calculated.
With further clarification:
Another important clarification is the difference between “response time” and “response rate”.
Response time is what we have been discussing on this thread, and is what is displayed to guests on your listing page. The purpose of this metric is to give guests a general sense of when they should expect a reply.
Response rate is what is used when determining power host status. Response rate basically asks “did the host respond within 24 hours?”. If this is above 90% for all inquiries in the quarter, you satisfy that metric for power host status. See this link for more details: https://support.peerspace.com/hc/en-us/articles/115005093966-How-do-I-become-a-Power-Host-
We use response rate as one component for determining power host because we do not want overnight inquiries to be the reason a host loses power host status!
Let me know if there are any other questions! Happy to help!