We already know that all payments are to go through Peerspace. Once the booking has been placed on Peerspace, Peerspace already has its money. We need to give our guests a phone number to call in case they get lost, or are running late, or have any other problems on their way to a booking or preview. The Peerspace message box works well when you still have a day or more to get or give an answer to a guest. It is not the best communication tool when you have only hours or minutes. Peerspace should concentrate on managing the marketing and official management of the booking and let us handle the fulfillment.
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Hi @James_M4 - Thank you for your post! Our Support team has reached out to you directly via email to gather more information regarding your concerns. When you have a moment, please reply to that email and we will be happy to look into this further!
I always get a phone number, usually because they don’t look at the parking photos I provide, and they get lost inside the complex.
Having said that, I try to stay with texts on the PS platform, in case anything goes sideways, I have proof of what was said.
I have had several clients ask to move off the platform and I refuse, but being able to share a phone number, especially for the scout team, is very necessary.
I agree! I didn’t realize we weren’t supposed to give out our phone number. I can understand how it can be a protection for both the hosts and the clients. However, there have been a couple times when different clients were running late or they got lost and needed direction clarification.
The prompt says, and I’m paraphrasing, “You are allowed to communicate by phone, but you must book through Peerspace.”
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