I would love it if Peerspace would provide the phone numbers of guests making inquiries. And especially would love if there were phone numbers attached to guests who send a booking request. I always want to speak to potential guests prior to accepting their bookings. I have avoided a lot of problems that way. Even if Peerspace is not comfortable giving numbers of people simply inquiring, it really is necessary for those who wish to book. Even the contact numbers of those who have already booked are not there 100% of the time.
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Yes I agree. Sometime when I get notified in the email provides their phone number and other times it doesn’t. Same for the App - sometimes a number sometimes not. Really frustrating especially if they run late I can’t call or text them to see what their ETA is or if they are lost. Please fix this PS!! Thank you.
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@Yvonne_E and @Matt_N Sorry to be the Debbie Downer, but this goes against our policy. We do not allow exchanging of personal information and require all communication be within the Peerspace messages. With that being said, I would love to know if there are ways we can improve the messages on our platform. We are working on adding the ability to attach documents (COI’s, photos, etc.). But I would love to hear of other features we could add!
One way the messaging could be improved is to allow for photos and files to be transmitted on the platform. I require all of my renters to sign a service contract, have a catering questionnaire PDF that doesn’t translate to plain text, and many renters would like current photos since it’s seasonal garden. Not facilitating those types of communications forces us off platform.
Another would be to integrate a zoom or something similar. The logistics on that might be far fetched and challenging but many of my event renters want to speak in person to go over details verbally instead of typing out long question and answer sessions and it would also facilitate virtual tours.
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It would be nice to be able to set up a virtual walkthrough and get on a 15 min zoom/call to go over basic details on the location.
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@Jennifer_P and @Eli_P, this is great feedback! We are definitely working on the ability to add attachments to the messages. I completely understand how that would make your job much easier! In regards to the ‘zoom’ feature, I really like this idea! I agree that logistically it couldn’t happen overnight, but I am going to pass this idea along. The best way for us to grow is to listen to our hosts and guests. Thanks!
Please give me a call to discuss your needs. 323-309-2024
I’ve run multiple internet companies… I understand that Peerspace doesn’t want people booking around them (thus cutting them out of the commission, essentially. There’s really no other reason to block it.) On the other hand, deep renter/client communication is sometimes essential in order to not have a messed up event (I’ve had productions and weddings, etc that needed 15 to 30 back and forth which some people do not have the patience for.)
Here’s the solution:
We all get people wanting to circumvent the PS system at some point. I say as long as they run the MONEY thru Peerspace, let them do it… and how do you insure they will book within the system…? THE INSURANCE! (and cancellation fee, if needed.)
Along as Peerspace has their CREDIT CARD, it shouldn’t matter if you talk to them, have them over (for a walk thru), walk their dog or have their baby. It’s ALL ABOUT TYING UP THE MONEY. The rest is just noise. Just make sure the TRANSACTION (payment) goes thru Peerspace and PS needs are DONE.
I always make everyone go thru Peerspace but for the TRANSACTION, not the details and arrangements (whatever it may be from parking, catering, production hours, permits, noise levels, etc…)
Look at other web platforms from eBay to Match. As long as the MONEY (and insurance) only goes thru Peerspace, who cares about the rest of it? Is there something I am missing???
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As someone who runs multiple internet companies you should know that use cases can vary greatly across a customer base. Most of the people who book with me are professional productions who all have their own insurance. They only need PS to help them find locations.
I’ve literally lost bookings be refusing to take them outside of PS if that’s how they initially contacted me. They don’t want to pay the guest fee or they want a discount on the rate. I never give discounts on one-day bookings through PS since I’m already paying 15% for the referral.
Your suggestion might work for everyday people or small productions who need a COI, but CNN, NBC, HBO and Netflix will do whatever they can to save a few bucks.
I can think of one PS competitor that allows sending of attachments and they’re on their way to going under.
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I have on occasion had people wish to circumvent Peerspace, but I never do it. Aside from the fact that it’s unethical, I remind them that without Peerspace they would never have found me so it’s in both our interests to keep the website profitable. That being said, at the same time, I never take a booking if I haven’t first talked voice to voice both for the reasons stated above and also because prior to inviting strangers into my home I need to get a feel for them.
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Geoffrey… would love to discuss further. Can you call me this week? Thx. 310-467-9198.
Adding on that sending attachments would be a great help. I like to have a welcome sign made up with the logo of the renter so that they and their guests know they are in the right place. We occasionally have to move over to email in order to send over the logo attachment.
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Nicole… that is so POSH. Someone once did that for a meeting I had, I thought it made them look desperate. Also, it’s one thing to pay to have something printed and another to put it on a pre-existing video screen. I think it’s a nice touch but also a bit corny. I guess it depends on the renter… (Also you work for the Chamber of Commerce so it makes more sense. In a private home - which is most of Peerspace - I think it’s pretty useless…)
I see this conversation was back in 2021. Has any changes been made on being able to contact a potential client if they leave their phone number?
Hi Alanna, the first thing we do when someone requests a site visit or booking is request their full name, email address and cell #. We keep as much communication as we can on Peerspace, and mainly use email to send attachments and automated reminders/confirmations. We try to limit texting/phone contact to anything urgent. I just now had to ask two guests to use Peerspace instead of texting me directly so we can keep our notes and conversations in one place as much as we can.
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