hi: I reached out with a rate question the other day and support responded, info back was only sort of helpful. Then I had another rate question for the same inquiry but they’ve yet to respond and it’s been 24 hours. I need that info before I can move ahead. I wish they had a Chat option as well to get more immediate help. Anyone else or tips to get them to reply asap?
Hi Claudia!
I found your ticket in our system and replied directly, but wanted to provide some general information around our support for others. We do our best to answer everyone in a timely manner, but depending on volume and urgency, tickets are prioritized and handled in a specific order.
Right now our support hours are as follows:
Monday-Friday 6am-6pm PDT
Saturday & Sunday 9am-6pm PDT
We’ve recently begun training new agents, and are hiring more members for our team in the near future.
We’re working hard toward relaunching our live chat and inbound phone support channels, with plans for the former by the end of this quarter and the latter the next quarter.
We look forward to serving you all!
They are usually really quick @Claudia_B.
I know the closed phone support but email is quick.
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I disagree. I reached out several times during the setup process and never heard back. It’s been several months now and I’ve moved forward operating with the assumption that I cannot count on Peerspace support. I clearly and probably exhaustively discuss every detail before finalizing the reservation, meet all my guests on site to open the property, include an on-site attendant for most bookings, require both a service contract and, in most cases, event insurance, and meet all my guests at the end of the reservation to go over cleanup and then close the property behind them.