One way the messaging could be improved is to allow for photos and files to be transmitted on the platform. I require all of my renters to sign a service contract, have a catering questionnaire PDF that doesn’t translate to plain text, and many renters would like current photos since it’s seasonal garden. Not facilitating those types of communications forces us off platform.
Another would be to integrate a zoom or something similar. The logistics on that might be far fetched and challenging but many of my event renters want to speak in person to go over details verbally instead of typing out long question and answer sessions and it would also facilitate virtual tours.