I have a new booking request, and my hourly fee + cleaning fee total $900. The “Space rental total” = $1,125, so I believe that is what the guest will pay. That would be a service fee to the guest of 25%. Last time I paid attention my guests were being charged 9% (after starting at 5%).
EDIT: Sounds like a bug, thank you much to @Eric for the quick response below.
Hey @Brad_B-
Our fees haven’t changed.
Are you talking about your booking with Lauren? If so, that is a 9-hour booking. So, 9x$125 = $1125. You gave her a 10% discount. With your cleaning fee and our processing fee, she paid $1174.
I recreated her booking in the guest fee calculator below so you could see what I mean. Hope that clears it up.
thanks
Eric Shoup
CEO Peerspace
Hi Eric, I appreciate the quick response. Not Lauren, here is a screenshot of the booking request (still a pending request, received about 2:30pm):
that is really strange.
When in our look in our systems, I see a space rental total of $900 – not $1125.
We’ll take a look more closely in the morning. Perhaps there is a bug in the host-side view of booking details? We’ll investigate.
thanks for bringing it to our attention @Brad_B!
eric
I thought perhaps it was a bug, or that I’m tired and missing something.
When I accept, is her charge going to be around $981?
Brad- That is correct.
We’ll take a closer look at the potential bug in the host view tomorrow. Please let us know if you see similar things on other booking requests.
thanks
eric
As always, thank you for the great support. Will let you know if I notice anything else.
hey @Brad_B- just to close the loop on this.
You did indeed find a bug in the host side view. It occurs in some cases but not all. Our product & engineering team are working on a fix.
thanks for calling it out!
eric
