Math error re: profit amount listed shows 2 different amounts in 2 different spots,

When looking at booking details it shows the amount I will receive after discount and Peerspace fee, $442.80. When I go to calendar and click that booked day, it shows a different amount but it is not broken down, $459.00.
Can someone please explain this? Am I missing something simple? I am new to this.
Thank You!

1 Like

Calendar shot to go along with it
chrome_screenshot_www.peerspace.com (1)

@peerspace-team Do we need to do an audit of all our recent bookings to ensure the correct service fees were deducted in the correct amount? Please engage on this thread when you have time, thanks :slight_smile: - Cheers

2 Likes

I have noticed the same issue and I think it may have something to do with the cleaning fee. These discrepancies didn’t show up until I added the fee. I would like for someone to clear this up because it is very confusing.

1 Like

Hi Everyone! :wave:t5:

Thank you for your feedback - we’ve shared it with the appropriate team and they are hard at work to resolve this issue. We’re sorry for any inconvenience, however, we can confirm that this is a display issue and payouts have been accurate. We’ll keep you posted as soon as we’re able to resolve this issue!

2 Likes

I also have issue for cleaning fees. Our guests book multiple days and order heavy catering items from breakfast, lunch, snakes, drinks from several outlets and there is always a pile of trash and use our rooms. We do have disclaimer that we have to charge daily cleaning fees to meet our standards and also the guest does not want to come back to a smelling dirty room. The Peerspace team is so confused and always argues about added daily cleaning charges after the booking. I don’t understand if the guest is awared of the daily cleaning fees and clearly in the messages and emails agreed to it, why Peerspace is arguing with the host and not processing the correct amount. I been send Peerspace’s messages for the past 5 days and this issue have not been resolved. the worst customer service for the hosts when we need them!

1 Like

Any multi-day rental, we tell the renter in advance there is a glitch and we’ll need to bill for that either before accepting, but most usually after by accepting the original request and then sending an update request two minutes later. Also a good idea to add a footnote to Host Rules