This is the Operations Director for this venue host. For any booking of more than one day, guests report they feel deceived by the inability of the platform to include second, third etc. days of cleaning fee in the overall cost. This is not the fault of the hosts, but it is the hosts who must explain to guests why they need to open their wallets and pay more after the fact.
Many of these bookers are Administrative Assistants, Planning Managers etc. who have already gone to their budget approval colleagues, who have strict budgets but then must explain why they have to go back for more funds. And then the hosts will be blamed in their review, not Peerspace.
The functionality of the platform should add a day’s worth of cleaning fee the moment the guest clicks “Add a day.”
@Graham_M Thank you for presenting this idea! And @Peggy_G, we agree, this is a great idea! We are going to discuss and see if there is a feasible way to add this feature.
Hi @Graham_M. Thank you for checking in on this. Unfortunately we do not have an update on this feature being added. I can assure it has not been forgotten and is still on the list to be discussed. I will jump in on this thread and update everyone when I have more information. Have a great weekend!
Hi Peggy! Great to hear from you. Unfortunately, I do not have an update on this feature. I can assure you it is still on the road map. It may have just shifted on the list to allow for more pressing features. I will definitely follow up on this thread when I hear an update!
Zoe, this is my most recent of two conversations in the past 24 hours booking ID 6195911f8fa9fc0892b41365:
“Also I was not aware of the additional cleaning fees. We wouldn’t need anything cleaned until our last day so it wouldn’t be two cleanings, just one.”
As mentioned earlier, this creates unease with the client at the venue’s expense. It sounds like this can be solved one of two different ways, the first being increase this functionality on the platform, the second being Peerspace will pay out of pocket for each additional day of cleaning fee.
At the very least, put the notice in the venue cleaning protocol
We have an outdoor space that is the primary rental and an option to rent the indoor space as a star wagon. Most rentals are exterior. The outdoor space does not require a cleaning person so, I would not like the cleaning fee to be attached without the ability to change it.
but I love the multi-day option. It should be flexible.
Newest case of this glitch causing a time suck for all of $42.50 net that we still haven’t gotten:
1/17: Send paragraph detailing glitch, and need for update request after accepting their booking request
1/18: Accept booking request, send back update request for extra day of cleaning
1/20: Send reminder along with our pre-arrival info
1/24: Send text reminding renter of glitch and to process update request before it expires, so we don’t have to send another
1/24: Guest (and mind you, not even an executive assistant, but their Vice President) sends back: “Sure I just looked. Can you explain to me what changed besides the additional 50 cleaning fee?”
1/24: We reply: “Besides that, just the accompanying Peerspace processing fee.”
1/24: Her (Their Vice President mind you) verbatim reply: “Oh so that didn’t get added to the original charge? That’s why I was just a little confused because I expected to see it only go up 50 dollars.”
I find multiday rentals are a hassle all around on the platform and I don’t allow it. I tell guests they must book each booking separately. There are several issues with the multiday rentals
You don’t get paid until all of the rentals are completed. So if someone booked 3 consecutive Saturdays you have to wait until after the last booking to get your payment
It is difficult to make a change or do an add-on.
You don’t get the cleaning fee per day
If you have any issues with the client on the first day it is a hassle to get out of this rental.
It is better if they book each day separately to be able to have control over each day.
Hey Chyna, yeah don’t ever let a client book three consecutive Saturdays in one booking frame, has to be three separate bookings (and three separate reviews with that), even if you know them, definitely if you don’t
At present we vacillate between either sending them a custom offer with the added cleaning, or accepting their booking as is and then sending an update request, but ONLY upon confirmation they’re going to process it right away, put in writing on the message thread, whichever is easier
Hi @Graham_M – We apologize for the delay and appreciate you following up on this! Our Development team operates on a priority-based system and currently has many features in the works to improve the overall hosting experience. That being said, I have resubmitted your feedback for multi-bay booking cleaning fees to be considered further. Thanks again for following up!
- Cheers