This is my second time adding an extra cleaning fee, the first incident Peerspace were great and responsive and accepted the extra charges based off of our photo/video evidence.
This time, we had a group of guests not return our studio space back to its original position, a clearly stated rule in our listing. Just a lot of our props/equipment and set pieces all over the place. They were very aware we had a tight turnaround but still stayed an extra 11mins clearing their belongings (which we did not charge as overtime because we’re too nice sometimes). They also spilled a full cup of coffee on one of our backdrops (made of denim) and did not notify us, which we discovered just after they had left. We had to cut out the stained section and replace before the next booking.
I added an extra cleaning fee for $50 and sent photos to Peerspace BUT they are now asking for a third party invoice as proof. I understand that for damages that seems reasonable but how can I send a third party invoice for us cleaning and organizing our own space? They said to send them receipts of the cleaning products.
I mean we have an entire cupboard of cleaning products that we’ve stocked up over the last 6 months I don’t understand how i’m supposed to break down each item/spray/wipe/vacuum etc that we used while cleaning that day?
How have other hosts handled extra cleaning charges that didn’t require third party cleaners?