The total price for our listings that have a cleaning fee are displaying an incorrect and higher total price to potential guests. In addition to the hours, cleaning, and processing amounts, Peerspace is ‘ghost’ adding the same amount as our cleaning fee.
Are any other hosts having this issue?
@peerspace how can I get this fixed ASAP as it seems the inexplicably higher price is impacting guests’ enthusiasm for booking us.
Side note: I contacted help@peerspace yesterday and have yet to get a response and I contacted the Power Host text line and was only asked what my account email was but no update since then.
Hey @Graham_M, looks like you found a bug but it only affects hosts that are viewing their own listing page - so guests viewing your page see the correct amount. You can test this by logging out and visiting your listing page - or check out any other listing. In any case, we’ll get this fixed asap. Thanks for pointing it out. Best, Rony
Hello: I just had my first booking today and the Total is not adding up correctly. $125 hr for 8hrs plus $350 for cleaning. How do I have someone review this. Also, by bank account says it’s not verified and I’d like to get that fixed and get paid. Help please
Thanks for reaching out about this. First of all, congratulations on your first booking!
Our Support team sent you an email this morning detailing the cost breakdown of this booking. We also confirmed your bank account was correctly set up and your payout will be issued on October 4th. Please refer to the email for more info!
We are happy to answer any additional questions you may have. Please feel free to write into us at help@peerspace.com.
