Payout Delayed, my account has been verified

Bookings
1

Dear Peerspace Support Team,

I hope this message finds you well. I am reaching out in hopes of receiving assistance regarding an urgent matter. My event concluded over three weeks ago, yet I have not yet received the payout. I have verified my account information, and despite multiple attempts to contact support, I have not received a response.

Additionally, I would like to highlight that the guidelines concerning payouts appear to be inaccurate. It feels unfair that as hosts, we open our spaces to the community and provide outstanding customer service, only to face delays of almost a month in receiving payment.

I would appreciate any support or information you can provide regarding this issue.

Thank you for your attention to this matter.

Hopefully I will get a response here from support, I have contacted peerspace.com support numerous of times and no response.

2

Thank you for your post, @Hannah_C3 — I completely understand your concern, and I’m so sorry for the frustration and delay in receiving your payout and getting in touch with our team.

It appears the delay was due to some missing information on your account, but I’m glad to see you’ve since been in contact with our Support team, and we’re actively working to get this resolved. You can expect an update from our team within your open support ticket shortly!