Last Minute Booking

I just had someone book today for today real last second. I had to get them setup at the last minute within an hour of them having guests come. In me running over there getting things together for them and accepting the booking. I forgot to add on the bluetooth speakers and projector screen and projector into the price. How do I add these fees into the the booking after the booking has been accepted.

Hey Charles,

As long as your client knows about it, you are able to charge them from the email Peerspace sends when they end the booking(Additional charges). If you can not find it let me know.

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Hi There,

As s newbie, how do you politely navigate the additional charges in a seamless fashion so the client isn’t taken aback? I clearly state the additional charge for upstairs and downstairs space at my venue in my listing.

However, it seems people gloss over this and assume it comes for the same price.

I was also wondering how to add this on when I accept the booking.

Thanks,

Karen

Hi @Karen_S Karen,

When you are doing the walk through, show them your costs the sheet of paper so they do not miss it. Check in from time to time and look at what they have used. When they leave tell them the costs so they know what they are getting into.

Thanks Eli! Appreciate it. I need to be more assertive here!

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