One of my previous bookings is asking for an invoice for the rental. Is that sent automatically to them and/or who do they contact?
Hi @Andrew_B1,
Can you have the guest shoot us an email at help@peerspace.com and we can send them a receipt for the booking?
Warmly,
That’s a great question. Are invoices sent automatically or do we as hosts always have to ask the guest to shoot an email to help@peerspace.com to receive a receipt? It seems that every guest will want a receipt. I know I would. Can this process be automated? Thanks.
1 Like
Hi @Cynthia_B,
Great question! At the moment receipts are not automatically sent out, as they come from our card processor.
If a guest would like a more formal receipt in addition to the booking confirmation email get sent automatically, they will need to send an email to help@peerspace.com and the customer experience team will generate a receipt for them.
Our developers are working on adding a dashboard similar to what we have for host payouts for guests with an invoice of their charges where they can download and view receipts for bookings.
Stay tuned we have a lot of great features rolling out that will make hosting a lot smoother.
Warmly,
2 Likes
Why is this still not realized? Now it’s still a cumbersome proces.
Hi @Freek_D 
Welcome to the Host Community! Thank you for asking about invoices for guests. Guests can download their receipt by following the steps below:
- Navigate to the “Bookings” tab of your Peerspace account.
- Select the reservation in question.
- Click the “View Receipt” button on the top of the screen.
- Click the “Download Receipt” button on the top right-hand side of the screen.
Feel free to share these steps with your guests!