Guest overstayed by 90 minutes. How do I bill them through Peerspace after the fact?

Pricing / Payments
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1

Hello. Our guest last night extended their stay by 90 minutes and I want to bill them for that, but don’t see a simple way to do that. Would appreciate any suggestions. Thank you, Joanne

2

This is reported as overtime with your wrap report, that needs to be submitted within 48 hours of your booking. If the time window has passed, I would reach out to Peerspace support team to see what your options are. Good luck!

3

Thank you so much, Karen. I reported it in my review of the client, which I saw suggested somewhere on the site. And I reached out to support as well. The event was just last night, so it’s well within the 48 hours.

4

The wrap-up email you get from Peerspace will have two gray buttons at the bottom of the email: one for overtime and one for extra charges

  • Use the overtime to report overtime
  • Use the extra charges to report anything else, and you’ll need to write out the explanation and charges in a text box, so be clear and thorough.
5

Thank you, Christopher! I’ll watch for that.

Happy Holidays,

Joanne

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6

You’ll definitely want to check your spam if you didn’t see the email, it literally comes right after your event is scheduled to be over. It’s a very simple way to add overtime charges immediately after the event. Best of luck!

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