About 95% of our inquiries, when we respond, get no response. Even if we respond ASAP.
They’d ask for a specific date and even make a custom offer but when I respond, I get nothing.
I am super confused about the inquiry and offer portion. Is there a simple button that says “Accept” that I’m missing?
Did you create the custom order or did the guest?
This is an unfortunate side effect of the indirect way things are booked. Love Peerspace, but it’s an anonymous platform between us and our customer, and the customer is under no obligation to reply. So if they’ve reached out to a bunch of locations, they may only reply to one or two.
I find I spend exponentially more time replying to people who never respond, than when I used to just get phone calls. But it’s the way of the younger generation to work like this, so we’re stuck with it.
If at all possible, create some boilerplate replies that you can personalize for each request, so that you don’t spend more time than necessary responding to a first request. You can always elaborate if they get back to you.
the guest created the custom order
Thanks for the reply!
Does it make sense that I can’t accept a custom order made by a guest?
It doesn’t make sense. Although I never have had a guest send me a custom order, I would imagine there is an “accept” button, same as when a booking request is made.
Ms. Peerspace, can you answer this?
Hi @Achi_A I experience this quite frequently as well, and hope that Peerspace either adds read receipts so we know that at the very least they saw the message, or they limit their messages until they respond to the hosts. They’ve already implemented this with reviews, it would be awesome if they did with messaging as well.