Here is the situation that came up and that will come up again: A guest books with me and then later decides to add on an item. I asked Peerspace what to do since there is no way to update the booking to include the late add on. They said I needed to go in and create a new custom offer that the client would need to accept…in this case, the new offer would be sent weeks after the originally accepted offer. Peerspace said they would create the new custom offer for me and they did, and it all worked out. BUT if I don’t want to have to write Peerspace in the future, I would need to go in, send the client a new offer and then HERE’S MY QUESTION: Doesn’t giving a client the ability to reject the new offer create a not so great situation? What if the client has decided he doesn’t really want to rent the space for the event any longer so decides not to accept the updated booking…I am certain this could and will happen at times as my real job is owning a large wedding venue not listed on Peerspace. Clients would sometimes love to get out of their commitment and will if you give them wiggle room. So how does Peerspace protect our booked dates from being unbooked when they are sent the new custom offer to consider? Sure seems like it could be so much easier to update the booking ourselves any time before the event has taken place instead of having to send a new custom offer, possibly opening myself up to the client deciding to scrap the whole event even though their reserved date may have been on the books for months.
This is the Ops Director for Graham’s venue, notes:
An add-on update via Custom Offer that adds a feature (AV rental, more people, etc) doesn’t impact rental status.
For any post-booking add-ons, just go click the custom offer button and add as needed.
If the renter changes their mind about the add-on, it changes nothing in the original agreement. A deal’s a deal.
NOTE: An add-on update that changes the rental date DOES impact rental status.
The only way a renter can screw a venue, is if after the renter has already booked, you let them change their date (“reschedule”) via Custom Offer.
That would put them back into a 24-hour cancellation period, which they then can cancel and escape with all your money.
Never do this.
If they want to cancel the booking date, that’s on them and you keep whatever money set forth in your chosen cancellation policy (we recommend the most strict, always try to get at least half the money for any date you allow to be booked, should the rental date be 90 or fewer days away) and Peerspace will pay out to you accordingly
Hope this helps!
As Graham said, it is my understanding that if the guest does not accept the updated custom offer, you simply revert to the original agreement.
Peerspace: is that right?
Hi @Lauren_R 
@Graham_M and @Yvonne_E are spot on! 
If a guest declines the update or it is withdrawn, the changes will not be applied and the booking will remain active with the original details. If the guest doesn’t respond within two business days, the update will expire, but the original booking stays intact.
Check out our support article here to learn more about how booking updates work!