We also encourage site visits with potential Guests. We point out all the amenities and subtle features, equipment, time-saving solutions, and ‘Add-Ons’ services. This helps to eliminate surprises and provides Guests with a better event experience.
Usually, if the client is visiting our venue for the first time on the day of the event, they are rushed, late or distracted. Having a proper introduction and relaxed conversation days or weeks before the event provides time for both sides to discuss details, review the planned activities and convey expectations.
We offer the Guest a number of 30-mins. times slots to choose from and try to schedule tours ganged together when possible. This conveys upfront that we are only providing 30-mins. for their tour and that we have other business activities and tours happening before or after. If someone flakes on a scheduled tour, this is always a good indicator of how their booking might go. We have no problem turning down rental requests when it just doesn’t feel right.
Guests who tour our venue are more likely to book.