We are new to PeerSpace and need help. We had a booking cancellation and our policy states we will refund them 50% of the price not including the fees. Under our payments, it says the payment status is ‘processing’. Is there a way to refund them 50% before it comes to our bank account or do we have to wait until it comes through and then refund them a different way?
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@Jordan_S Thank you for reaching out! I am going to email you from help@peerspace.com. This is a great question for our CX team to assist with. For visibility, please reach out to us within 72 hours of the conclusion of a booking to make any edits to the guest refund.
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Hi @Zoe_G! Was there any resolve to this? Does Peerspace have a standard recommendation on cancelation refund policies?
Hi @Edgar_A ! In the event you wish to refund more on a cancellation than what the guest qualifies for, please shoot us an email to help@peerspace.com immediately. Please include the guest name and the updated refund amount and we will take care of it!
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Happy to say no issues on this situation yet but was curious about it.
Thank you @Zoe_G! I will be in touch if this occurs.
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