Hi,
Can we find a way to authorize full refund requests? I just had a customer email and call Peerspace numerous times. Each time with new angels to get a refund for a cancellation. He was suppose to only get 50% back. However, he lied to Peerspace and told them that I authorized the full amount back. It would be helpful if you sent a email to confirm the full-refund instead of just issuing it. Thanks!
@Nick_W This is a great topic to start. First, for transparency, we emailed you back from help@peerspace.com and confirmed you will receive your payout on this specific booking.
I have noticed that some hosts will approve a full refund in the PS messages, and then instruct the guest to reach out to us. We will then double-check your approval, and issue the refund. But then I have some hosts who email us directly and request the refund. If a guest emails us and there is no refund communication within the PS messages, we send an email to the host for more context.
I would love to hear from other hosts to see which process works best for them, and any other feedback on this topic.
Thanks for the quick response and solving the problem Zoe! Yes, I’m down to hear what other hosts have to say Thanks
Are there any plans to integrate this process into the website? Even a “Peerspace is reviewing” callout after a request has been submitted by either party. Centralizing it may help alleviate some of the back and forth/ambiguity.
so what we need to do is email Peerspace at the help email and request a refund there?