Is anyone else experiencing lackluster reviews that impact your bookings??
Is Peerspace considering more constructive reviews; for example, asking a reviewer to rate the space overall, customer service, amenities?
As a small business I can’t afford for people to leave bad reviews and not constructively tell me what part of their experience they did not like.
I had a guest rent out my podcast studio for three days in a row. After each session I checked in with him to ensure everything was okay. He said no problem. Then leaves me a lackluster review where the title is “Not great for webinars”. I don’t even know what this means. I reached out to the customer to seek constructive feedback so I can ensure that whatever he may have felt negatively about I am able to fix/upgrade so it does not affect future customers.
Reviews as such will now impact my ability to receive future bookings for webinars, and my space is perfect for webinars! In this case, the customer is not always right and as small businesses we should be able to receive constructive feedback so that we can improve in areas that are lacking.
I don’t really like this idea at all. It might encourage guests to leave more negativity by having them list the weak points. This is what I do in order to have a shot at more positive reviews: I message them after a booking, thank them for the booking, and tell them that I am about to leave them a 5 star rave review. Then I do just that.
I don’t think people checking boxes on the quality of amenities, internet, atmosphere and experience is a bad thing. It’s constructive. It informs me of areas that might need improvement so I can better serve future customers.
I, too, also thank people for their bookings as well as reach out and ask them what areas need improvement. Majority of people, after leaving a booking, don’t really reply to follow ups. It leaves me clueless as to what did or didn’t work for them.
Perhaps Peerspace could add a separate portion to the review (that’s shown privately/only to the host) where guests could provide more specific feedback.