It seems common courtesy to clean up after yourself but I still have to remind guests to do so. It’s in my house rules to load out your trash and I reminded the guest in a text as well and yet, their were empty pizza boxes, paper plates, and a full trash can left behind. The guest was cutting hair and toe nails in the front room as well. They also brought in guns and bullets to shoot a movie (as props they say.) I am so disappointed in humans. How do I handle this? How much should I charge for the garbage removal? I’m going to have to start asking them to type the words I WILL REMOVE MY OWN TRASH AND CLEAN UP! before accepting them.
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Sorry to hear this. I had a real messy person once. Unfortunately Peerspace didn’t allow me to charge them for the mess since nothing was damaged. I got him on overtime. Maybe charge a worst case scenario for the cleaning fee.
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Hi @Summer_R - Thank you for your post! I’m so sorry to hear about the frustration surrounding your recent booking, but I’m happy to provide some clarity on our Cleaning Fee policy.
Per our policy, it is the host’s responsibility to manage the cleaning of their space, including trash removal. As such, requirements related to cleanup or trash disposal should not be included in the Rules section of your listing and cannot be made a condition for booking.
In situations where additional cleaning fees are associated with damage to your space, we may be able to pursue charges with the guest. However, we would need clear evidence and third-party invoices to substantiate the requested costs.
Upon review, it looks like you have a ticket with our team regarding these concerns. If you have any further questions or additional details to share, please feel free to respond directly to that thread—we’ll be happy to review and assist however we can!
HI,
I am new to hosting my home on here and need some clarification– so a guest can trash your home and if there’s no damages then it’s okay? How do you avoid that?
I saw another thread showing that they required a credit card authorization form and if not cleaned up after themselves they can charge their card…
So we can’t ask guests to clean, but we can only recoup the cost of cleaning it ourselves if Peerspace gets a cut of the cleaning fee? I see how that works.
I have trash removal as an “Add-on service” with a limit of 4 contractor-sized trash bags (the max manageable for me). Because guests seem not to separate trash from recycling, I now charge $125 per bag and that way I won’t get over-grumpy when I end up having to sort trash from recycling. The platform does take their cut of the Add-ons, but having trash removal there makes a host’s expectations clear up front (and if people ask about trash, you can reference the add-on service as their alternative to hauling it away themselves). I am surprised by the note above about Peerspace policy, but I don’t plan to take away the Add-on now and do trash removal on that scale for free.
It’s rules like this that makes me wonder if anyone at Peerspace has ever owned a small business venue. Dealing with trash is the probably the 2nd biggest hassle I have. Unless you’re a big venue with a bunch of staff, having policies that help manage client behavior around trash is critical to the flow of day-to-day operations.
This rule is also a bad look for Peerspace as it shows a lack of care for the environment. I mandate that people separate recycling, flatten and stack boxes, etc. Without these guidelines, people will literally just throw everything into the same can sending bags of plastic bottles and cans to the landfill.
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Hi all – happy to provide some clarification!
While guests are encouraged to tidy up and be respectful of your space and personal belongings during their booking, they are not responsible for basic upkeep or trash removal. Basic cleaning, including trash removal and general maintenance, is understood to be handled by the host and should be accounted for within your cleaning fee. As a host, you’re welcome to either use the Cleaning Fee feature to outline your fee separately or include it in your hourly rate. We give you the flexibility to choose the option that best fits your setup. Regardless of how it’s applied, guests pay this amount upfront.
We understand that certain booking types or higher attendee counts may naturally generate more trash. The platform offers features that allow you to account for this by setting distinct cleaning fees based on booking type or attendee pricing tiers.
Additionally, while it may not fully resolve the issue, having clearly labeled trash and recycling receptacles in your space can encourage proper sorting and reduce the burden on hosts.
Because of this, having trash removal as an add-on service at an additional cost is not permitted and is not something we would be able to pursue or enforce. Add-ons are intended to give you flexibility to sell premium amenity upgrades—they are not meant to be an itemized up-charge for basic amenities.
That said, if a booking generates excessive trash beyond what would normally be expected, please submit any claims along with sufficient evidence and third-party invoices to support the additional expenses. Our Customer Support team will be happy to review these requests on a case-by-case basis.
We hope this helps clarify how cleaning and trash management work on the platform, and we truly appreciate all the effort our hosts put into maintaining their spaces for guests!
The cleaning fee function is inadequate - it offers a flat rate for all bookings or an “included in the price” option. This does not reflect the reality of cleaning fees. There needs to be a “per guest” option and a “per length of time” option - a 2-day booking with 30 participants has very different needs than a 2 hour booking with 5 participants and your current options aren’t flexible enough to be adequate. Why has this never been addressed? The cleaning fee function hasn’t been updated in 10 years.
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This underlines my point about Peerspace not being familiar with the ways in which dealing with garbage (and post-event clean up) impacts small business spaces. If I was a dedicated event venue with a staff of 25 it would be a different story.
Yeah the trash in a issue…I simply do not have the space in my yard for an entire weekend of events and then trash doesn’t come till Monday. it’s attracting very unappealing things to my yard!
Can you clarify why you take a portion of the cleaning fee? This is not profit, this is actually to pay for the time and supplies, sometimes a person to clean. That shocked me when I had my first booking. I have no problem with you connecting me to a client and taking a service fee, that is business. But you are not in any way helping me clean…why would this go to you? I then have to mark up and pass along additional expense to clients?
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