I give them my personal number so they can always call me. I let 5hem know that there is a doorman to greet them and a cart for all their equipment next to the elevator. My space is always scented with fresh lavender and I keep the energy of the space clean with crystals . If I am not here to greet them , I check in with them over the phone
Did folks find that adding an umbrella ins. Policy was a good idea? Was it expensive?
I often accept automatically the booking if it fits perfectly the space and time available
Yes, I have if it is a well known company that wants a “typical” off-site and it is straightforward what their needs are.
We have had all positive experiences with bookings whether they come out to scout or only book via the site and corresponding via email. We do book often, so we know the drill when we see their booking details how many people to expect. If it’s over our comfortable amout, or they seem inexperienced then I try to get more information and make sure it’s a good fit.
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Great idea! I most definitely want to meet the guests beforehand.
Prior to accepting any booking requests, I usually require a phone call to discuss the shoot with the requesting person to see if the space will work for them.
If a crew doesn’t inform me in their initial message upon booking with details of the shoot (i.e. how they will utilize the space, number of people, etc.) then I always open up a dialogue before accepting a booking. I need to know the details of their utilization of the space before blindly accepting.
I would never book a guest without making sure they have read and understood the space rules. And then I usually like to get a phone call with them or to actually come by and have a walkthrough so i can meet them or get their vibe - and then go back to Peerspace messaging to have everything in writing and through the Peerspace system. So I have never booked a guest without at least a conversation via Peerspace messaging, but I have booked guests without a phone call or walkthrough.
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Hi Ashley! Thanks for the feedback. We’re currently working to address the points you bring up. Stay tuned for more updates 
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I rarely actually speak with a guest prior to a booking, but I always have extensive texts back and forth so that all my questions (and theirs) can be answered.
I do not accept a booking request before speaking with the guest. Once I receive the booking request, I ask to speak with the guest and arrange a time for them to see the space. Most folks want to see the space first before booking. I want to make sure that I have a good sense of the event because I have had situations where the ‘event’ turns into a wild ‘party’.
interesting. I think I’ve asked to speak with someone once or twice before booking - I think 50 bookings or so. I usually make a decision based on the request or with one question and reply.
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I have before if they are clear on what they are booking it for. I also got my first Instabooking this week and it was scary at first but is pretty cool. Things online tend to move quickly and I think if the guest is comfortable booking without speaking to the host, then why not?
I book without phone conversations and has been just fine. Usually just a quick conversation over the messenger is enough. Then again this is for an office space not a home. So I am sure homeowners would want to have a more in depth conversation with the guest.
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Hi @Matthew_B, my issues are similar to @Ashley_N. My space is listed in all three categories, and rates may vary with use, day of the week, time (daytime vs evening), # of attendees, etc. So I get an inquiry through the weekday, daytime off-site listing, with a base rate of $95/hr for a small group, but they are asking about a Saturday night party with 100 people, so the rate should be $150/hr.
Would be great if they had to indicate the type of event in a checkbox, and if the software could monitor a handful of variables to adjust the rate and/or ensure they are inquiring via the proper listing.
Managing the calendar on Peerspace is another challenge (I have not tried yet). I understand that it can be sync’d with my Google calendar, so that could help. I often have bookings that I can move if another inquiry comes in, so I don’t want to mark that time as unavailable. I believe there are ways to do that, just haven’t looked at it yet.
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Hi @Brad_B, having the guest confirm their activity type at checkout is a great idea and something we are considering to ensure that the correct listing is being booked.
Regarding managing your calendar - I suggest you use our sync feature to connect your google calendar. For any event that is on your google calendar that is flexible you can mark it as “free” in your gcal. Doing so will not block that time on your Peerspace calendar and thus will be available for guests to book. If you have any other questions/comments please let me know.
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As a homeowner, I do not accept a booking request without a dialogue with the guest. If I had an empty office space, I would feel differently. My concern is that a guest who wants to throw a ‘small family get-together’ can easily turn out to be a 21 year old birthday party.
Yes I will accept a booking just through messaging if all the details are clear and within my conditions.
It usually calls for some back and forth to clarify. If they are a new renter and I can not be there to let them In personally then I insist on a walk through and provide them with their own dedicated lock codes to get in.
Robert Reiff
MagicLight Studios