I keep getting this threatening email about confirming my calendar or the system will block out the dates.
When I click the “confirm availability” button it takes me to my Peerspace calendar. All I see on the dates mentioned are inquiries that I’ve either already responded to or the guest has ghosted me. There’s not option to “confirm” anything. Nor can I delete/remove the dead inquiries.
I’m on 3 other platforms, have relationships with location scouts, and I have my own website through which I get bookings. It would be impossible for me to keep the Peerspace calendar up to date so I never use it.
How do you make something as simple as a managing a calendar confusing, complicated, and seemingly broken?
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Hi @Geoffrey_B! Thanks for sharing your experience—I hear your frustration, and I appreciate you taking the time to explain what’s happening on your end.
To clarify, when you click “Confirm Availability” in the email, your calendar will open, and a modal will appear prompting you to confirm your availability for the four Saturdays. This won’t make any changes to existing bookings.
I also understand that keeping multiple calendars updated across different platforms can be challenging. We appreciate your feedback on this process and will pass it along to our team for consideration. Let me know if there’s anything else I can do to help!
Thanks for you response.
I do not get a modal. I just see my calendar without any sort of CTA to respond to.
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I am getting the same message. It incorrectly shows I am fully booked on a day that I have no bookings. When I click on edit, the box disappears and takes me back to the calendar. I’m not sure how to proceed. I only use peerspace for bookings.
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Follow-up question: Is this currently resulting in a blank screen when guests try to submit a request for one of those Saturdays? Just got a rather strange message from a lead.
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Hello, I am getting the same messages, my calendar is up to date, I have those Saturday’s booked off for personal reasons and buffer weekends, why the extra step to confirm for hosts? If my calendar isn’t up to date, isn’t that my problem and not yours? Seems like your not getting enough business out of hosts, so you kick us out now?
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Ok… glad it wasn’t just me!
@Jacqueline_L I use to be a UX designer and I can’t imagine what the use case or business need/requirement is for Peerspace to implement this “feature”. Regardless, Peerspace is punishing us for their poor implementation.
Every Saturday in March is being blocked out for me because I had a series of inquiries for those dates. However, those inquiries either didn’t work for my space or the guest ghosted me. The ability to delete or at least archive old messages — something that has been asked for for years — would seemingly solve this.
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Hi all! Thank you for your posts regarding the availability confirmation feature! I’m happy to provide some additional context.
Many declines to booking requests happen because calendars aren’t always fully up to date with host availability. To help streamline the booking process for both guests and hosts, we want to match guests with spaces that are definitely available.
By confirming your availability, you ensure that only spaces that can truly accommodate guests on those dates are surfaced, making the process smoother for everyone. We understand this may feel like an extra step, but the goal is to improve the experience for both sides and reduce unnecessary inquiries for hosts like you.
That being said, we were experiencing some issues with the feature so it has been temporarily removed. No action is needed on your end for now and your calendar will not be affected!
Let us know if you have any questions. We appreciate your feedback and will pass it along to our team!
Hi @Graham_M - Thank you for your post! The issue you mentioned is unrelated to this feature update, but I can confirm that the technical bug causing it has now been resolved.
If you have any questions or concerns please don’t hesitate to let me know!
@Jacqueline_L thanks for the update on this.
It doesn’t maybe “feel” like an extra step. It IS an extra step. In fact, it’s several steps for hosts that manage multiple listings here. I’m glad you deactivated it.
A user-centered solution to this would be to allow hosts to archive dead or unwanted messages/inquiries/booking requests in the messages section. This would clean up our inbox AND the calendar.
That or leave the calendar dates open unless there’s a confirmed booking. I often have multiple people actively inquiring about the same date — Memorial Day weekend for example. If I understand the functionality of the current system, once a person inquires about a date, that date is then locked unless I manually confirm that it’s available. Just let it be marked as available until an inquiry is converted to a booking.
The current implementation feels like some sort of business goal Peerspace has gaslighted as something to help improve our booking frequency. It’s not really for us, but for Peerspace.
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