We have a guest that is just a 3 days from their booking and thus in the less than 7-day period where they will not receive a refund if the cancel. If we approve a modified date that they are requesting which is more than 30 days from now, can they then cancel and receive a refund. Basically we feel they may have no intention of coming on the new date and just want to cancel without being charged. Peerspace should have some policy that if the date is modified the guest should still be charged a fee if they then cancel. We could of course not approve the change since its over 60 days from now but that could lead to a negative review.
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Lorenzo, I hope you’re well. You bring up a great point here. You’re in a sticky spot with the booking. I agree with your idea: Peerspace should have some policy that if the date is modified, the guest should still be charged a fee if they cancel.
I would add that if the date of the booking is modified within seven days of the original booking, Peerspace should automatically charge a 50% fee if the modified booking is later cancelled at any point. I’m making the same point as you, but I’m clarifying the time period.
Thank you for bringing this to the attention of other hosts. I am interested to see if Peerspace addresses (or maybe they have already) this issue.
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I’d only allow the cancellation, no modification at this time it’s such short notice. Very good chance they will cancel. There’s no safeguards in place that stops this scamming behavior. There’s no indication on a renter’s profile that they’ve done this before and it’s a penalty if a host does it. Did you turn away other bookings? Did you plan for this renter and now are greatly inconvenienced ? The renter knew the cancellation policy at time of booking. If the renter complains and says you are a meanie, offer a discount for another future booking. The renter may have booked you and others ( on other platforms) and may have been hoping to get a certain coveted place and last minute they got the green light.
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This is definitely something we will look into. I can attest that I have never had a guest do this, but nonetheless, definitely an aspect of our platform worth investigating. Thanks for bringing this up @Lorenzo_A !
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Thank you. We are only going to allow booking changes of less than 30 days and only one change. It is the first time we’ve had a client request a change so far in advance which is why its seams suspicious.
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Yes, they are new and have no reviews. The booking is for a Saturday afternoon and we are always 100% booked on weekends so it would be a loss to us unless they just cancel and we recie full payment. We are not going to allow the change unless its within 30 days so if they cancel we will at least get 50% of the booking. Thanks
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