Hi host community!
Peerspace’s mission is to create a delightful experience for both hosts and guests booking for many different activities. As Peerspace has grown, our original cancellation policy created in 2014 is no longer living up to this mission. Guests expect a smoother cancellation process and the option to choose a space that features a cancellation policy that works for their activity.
We are excited to announce a complete overhaul of the Peerspace cancelation policy and process designed to provide more clarity and ease of use. We realize that each space is different, so we have created four policies for you to choose from. Please visit your “Listings” page, read the policy descriptions carefully, and select the one that best fits with your space. We’ve also updated the cancellation grace period to be better aligned with industry standards and guest expectations.
Your selected policy will apply to all new confirmed bookings beginning March 25th. To reduce guest confusion, your selected policy will be clearly displayed on your listing page and at checkout. Cancellations for these bookings will now be automated through the Peerspace platform. This means that when a guest cancels, we will automatically process the cancellation and any applicable refunds and payouts. We will notify hosts of the cancellation and display a summary in your inbox.
As always, our support team is available to you for any questions or circumstances that require help. Thank you for hosting on Peerspace.