I had a quick question on this topic and hope Peerspace can help clarify. I manage several accounts for my company under 12 different email accounts. In order for me to keep my response times low, I have to continually check every email address. I work from home so it’s generally not tough just to scroll through the inboxes to check for new messages but I can’t be chained to my home all the time.
I just opened a new account a couple of weeks ago and have had 12 new inquiries- 9 of them were responded to within 1 hour. The other 3 were responded to in a little over 2 hours because they were on weekends or at night. I noticed today that my response time dropped to 2 hours.
It seems that my average would still be 1 hour since 75% were answered in less than an hour.
Can you elaborate on how this is calculated? I work very hard to keep my response times to 1 hour so it’s frustrating to miss a couple of messages by an hour and drop to 2.
Thanks in advance!
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I also have a question on this same topic @Rony_C . Is the response time calculated only from the first reply to the first inquiry? Or is it calculated with every exchange? It gets a bit tough to manage when after hours and they keep responding to your responses… It’s a never ending back and forth and often after business hours. Is there a way this could just be calculated from the first inquiry only and perhaps only during typical daytime hours per zone?
Hi @Trish_H, your response time is the average number of hours it takes you to respond to new inquiries and requests. It is not affected by follow-up messages, so you don’t need to send the final message in a conversation.
Warmly,
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One thing that would greatly help with late night or inconvenient time inquiries is an ability to respond via text. Since I do get the notifications and text messages on my phone, simply immediately texting back to say that I have received the inquiry and will respond in a certain number of hours would be helpful. Giggster is set up to do that, so it’s obviously doable.
RE: response time. Has that been changed since the button now says accept or decline ?
All good remarks
It is true that response time average will drop if inquiries are sent in the middle of the night. I think Peerspace should keep this in mind
I just do my best to answer as fast as I can
Hi @Daphne_S,
This was discussed on a separate thread. While we do count responsiveness for inquiries received in the middle of the night, the response time to those inquiries are adjusted to account for the fact that the inquiry was received overnight. For example, if you receive an inquiry at 11 pm and respond at 9 am (10 hours later) our system will assume a 2 hour response time (1/5th of the actual time). We still encourage hosts to respond as quickly as they are able to. I hope that clarifies the way overnight responsiveness is calculated.
Best,
I would like to see an automated response system put in place.
I would like to be able to provide the text for this kind of response.
As long as the client feels there is a connection and an appropriate response, I don’t see the need for a “live” response.
For example:
“ thanks for checking out my space, do you have any specific questions? “
Or
“We are unavailable to answer your question at this time, our normal operating hours are “time” to “time” etc.
Simple answers like that can help with SLEEP. If you don’t answer by let’s say 9 AM, the clock starts ticking.
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