Update minimal booking time on Peerspace

Bookings
1

Does anyone know how to update minimal booking time on Peerspace? Someone booked us for 1.5 hours but I thought our minimum booking was 2hrs.

2

Admins, care to chime in on this one?

3

Hi @Arrielle_M & @Graham_M - Thank you for your posts! I am happy to provide clarity.

I’ve included the steps on how to edit your minimum hours below:

  1. Go to your listings tab of your Peerspace account.
  2. Click the “Edit” button for the listing you’d like to edit. Note: This is different than “Edit Space”.
  3. Click the “Edit” button for the section titled “Description and Rules”.
  4. Click the black pencil icon next to “Listing Details”.
  5. Adjust the minimum hours.
  6. Click the purple “Update” button.
  7. Click the black “Done Editing” button at the top to save your changes

That being said, while guests are notified that a host is likely to decline a booking request that does not meet their minimum hours, our product does not fully block guests from submitting requests below the minimum. This is intentional, as we do not want to take away any potential leads that a host may receive. Many hosts in this situation inform the guest that the request is below their minimum hours and send a counteroffer that the guest can accept that would meet their requirements.

​To send a custom offer to a guest, please follow the steps below:​

  1. Visit your Peerspace Inbox.
  2. Open the thread with the guest you would like to offer a custom price.
  3. Click “Update booking”.
  4. Update the activity details, set your custom price, click “Continue to Add-ons”. (skip over if not needed)
  5. Click “Continue to Review Booking”, confirm the details, explain the offer, and click “Send”.

I hope this helps, but if you have any other questions, feel free to let us know!

4

@peerspace admins - to confirm if we have a minimum booking hours set the software still lets people book for less than that? :upside_down_face:

5

Hi Katie, thank you for your post. Hosts are able to set minimum booking hours for their listings, and guests are shown those minimums before submitting a booking request. That said, guests may still have the option to send a request below the minimum requirement in case the host would like to make an exception for a particular booking. Ultimately, hosts can choose whether or not they’d like to approve requests that fall under their set minimum hours.