Hi Gina, I’ve noticed you provide very insightful advice and pose many great questions.
2 Likes
But how is Peerspace to know that each profile is legit? A scout could make a profile, then another then have a buddy make a profile and reserve time on same day. I reported a profile that seemed suspicious and I was told it wasn’t suspicious.
1 Like
Hi Rony,
How many cancellations can a guest exercise before the app puts a block?
2 Likes
I would like to see you allow a custom cancellation policy that protects your fee and allows us to take our chances with the organizers.
For example, I like very much your old policy. I would simply request to go right back to that original policy. Today, I got a client say to me and this is a quote when I booked his date after he had made an inquiry.
Jehriko said
“What dates are available now? That is disappointing. I will have to speak to the org. Had I known you were going to release the date, I would have just confirmed it and canceled if necessary.”
So basically his pure admission was that he would just book us Willy Nilly. Just book like it’s no big deal and cancel if he finds something he likes better.
Amazing.
Imagine. We are required to lock a date for the customer. Sometimes we have troubles. Maybe an overbooking, maybe a physical problem like electrical issues or whatever, or illness, or death in the family. We cancel and we get penalized. Lose our ability to become a power host or any other punitive actions against our account.
But here is an organizer basically booking whatever he wants, multiple venues, and cancel at the last minute because he decides that gaming the system suits his event. He may base his decision on ticket sales, advertising success, or little hairs behind his neck, or a gut feeling. It’s a mess.
He wouldn’t like it if I cancelled on him 30 days out.
What if he advertised the date? Printed tickets? Spent money? No, he would be furious and we would be fully responsible for the booking fee. IF organizers are locked in, and we are locked in, there is no reason why we can’t come to an agreement on how to fix the situation, but to be totally penalty free is too much of an incentive to multibook with multiple accounts and multiple screen names.
How about I just select the old policy?
I pay over $20,000 in rent and expenses. I can’t afford to have three or four people flake out on me for no consequences. One reason I don’t mind paying 20% to peerspace is because I am protected. If someone flakes, I get paid. If someone cancels two weeks out, I get paid. I just want the old policy put out there as an additional option.
2 Likes
Hi @Mario_S, please take a look at today’s updates. You can select “Standard 90 day” which is effectively the same as the old policy. Thanks
2 Likes
Thanks Rony -
I appreciate the changes to the wording and policy in response to hosts needs. I’ll see how this goes and send feedback if anything goes in the wrong direction for me.
I would advocate for a fairly strict and low tolerance limit on the number of cancellations a guest can make in any month or year.
As another host mentioned- guests can do a work around (and avoid getting busted for multiple cancellations ) by getting another name or person within the organization to sign in and book multiple spaces to later cancel.
I’m sure you are looking out for anybody gaming the system in this way, but I’m thinking this new policy will require extra vigilance.
Thanks!
3 Likes
I agree. I have had no shows for site visits and renters who attempt to violate terms. Some have directly asked in messaging if they could negotiate a better rate off site. One asked if she could pay me direct after the event. I would like to be able to report and block these people.
Hello hosts!
Just here with a friendly reminder from Peerspace to select your cancellation policy before this coming Monday, April 1st. You can easily do so from your Listings tab here: https://www.peerspace.com/app/ps#s=listings
Feel free to reach out to help@peerspace.com if you have specific questions or need help selecting yours. Thanks!
Grace
1 Like
@Rony_C I feel that my number of requests has gone down since implementing the new cancellation policy. Wondering what others are doing or have experienced? I have it on flexible. Otherwise, anything more open, leaves my schedule all up in the air. Still wish Peerspace would leave it as one option, booked or not… or maybe an ability to change the date in case of issue could work. Looking forward to hearing from others on this.
I agree. Thanks for sharing.
Interesting to say the least. I think it’s pretty obvious what’s going on.
Hello, I just noticed this on my cancellation policy.
###### Grace period
All Bookings are subject to Peerspace’s Grace Period policy which provides a full refund for Bookings cancelled within 24 hours from receipt of a Booking Confirmation but no later than 48 hours prior to the Event start time.
###### Standard 90 day
Guests may cancel their Booking until 90 days before the event start time and will receive a full refund (including all Fees) of their Booking Price. Guests may cancel their Booking between 90 days and 14 days before the event start time and receive a 50% refund (excluding Fees) of their Booking Price. Cancellations submitted less than 14 days before the Event start time are not refundable.
I have read this over and over again and maybe I’m confused, but the “Grace Period” is confusing to me. It seems to read that people can get a full refund if they “cancel within 24 hours of a booking confirmation”… ok, I suppose that is fine. But then it goes on to read, “… but no later that 48 hours prior to the event start time”… 48 hours prior to the event start time? Doesn’t that mean that they can cancel and get a full refund up to 48 hours prior to the event start time? … If I am understanding this correctly, wouldn’t that render the Standard 90 Day policy I selected completely moot and unenforceable? … what am I missing here? BTW, when we were asked to select a cancellation policy, I don’t recall seeing the "Grace Period"terms presented … I am either confused or the Grace Period renders the Standard 90 Day policy pointless… Can someone give me some help here? Respectfully…
Hi Robert,
From my understanding, the “Grace Period” 48-hour policy only applies to those that booked last minute. For example- they can cancel a booking and receive a full refund if they do so within 24 hours of the accepted booking but will not receive a refund if the booking date is less than 48 hours away. They only receive the refund in the 24 hour cancellation if the booking date is over 48 hours away. At least that is the way I understood it.
All bookings would still adhere to your chosen cancellation policy unless they cancel within 24 hours of the accepted booking.
Ok thanks. Can someone from PS confirm that please. Thanks Courtney.
Hi Robert. Matt from Peerspace here. I understand your confusion. The Grace Period is indeed how Courtney interprets it. Guests are able to cancel a confirmed booking with not penalty so long as the cancellation is made within 24 hours of confirmation and as long as its not a booking that is scheduled to take place within 48 hours. In those cases, the booking refund policy applies. Does that make sense?
Hi Matt, Since this new policy went into place - we and many others have received zero bookings… 1 month and tons of bogus requests and not one booking? Not to be difficult but how can we change the outcome other than sell our space via the old way of connecting with vendors one at a time. This platform worked great until the cancellation policy went into effect. I imagine many of us are going to go out of business without some alternative solution. Would appreciate any help you can give. TY
Hi Trish,
Try to add something new to your location, change your main picture, add additional text to your description and always review what other hosts have on their profile. Send me your location, I can give you some additional items to consider.
1 Like
Thanks ELI- will do as soon as I can. Can I message you directly?
@peerspace - I’m confused. Our spaces are set at Standard - 90 Day and we just had a booking for 8/19 cancel so should be receiving half of the rental payout minus the cleaning fee.
Instead, Peerspace is subtracting the original (full) service fee (INCLUDING cleaning which shows as refunded) from the reduced, post cancellation booking amount of $420. Shouldn’t our payout be $357 (85% of $420)?
Is this a calculation error?
If not, what is the rationale for Peerspace keeping the entire service fee and taking that out of our share?
Other hosts, I’d love your thoughts.
Thanks
Hi Graham. Thanks for pointing this out! We were not aware of this.
We just checked our most recent cancellation payout and it looks like Peerspace did the same thing to us. We just assumed Peerspace always takes 15% of whatever we charge, but it looks like Peerspace does take 30% of host payouts when there is a 50% cancellation refund. So, essentially we get only 35% of our original payout.
It doesn’t seem fair, but it’s Peerspace policy.
My math could be wrong but here’s the numbers:
Original Booking
Our fee: 2062.50
Peerspace: 309.38
Payout: 1753.12
Cancellation 50%
Our fee: 1031.25
Peerspace: 309.38
Payout: 721.87