Hi,
My guest wanted to add 2 hours after accepting a booking. I was able to add the hours and update the price just fine, which my guest paid. She wants to know how/when the original payment will be reversed, since as of now she has technically paid twice and I do not know the answer to her question.
Thanks
In general, I tell people we have ZERO influence over the payment system so if they’ve got a question to that end they should call support. I also know the system can lag behind a bit so perhaps say to wait a day or two and if it doesn’t shake out then call support.
Hi @James_M5, when the booking is updated and hours are added, the guest is only charged for the incremental booking subtotal for those 2 hours, not the entire booking. So they should not expect a refund of the first set of hours they booked as long as they remain active. For more information on booking updates, here’s a handy article.