On the “listing” backend, all we have is a section that says amenities, but the client sees “amenities” and “features” where amenities are included with the booking, and some unknown process decides what counts as an amenity and what counts as a feature.
This is not differentiated on the listings back-end, and we were not clearly informed about this update, so I am now arguing with a client over a projector rental she claims is included. I had to search my space on the platform to see what she was talking about…
I list our projector in Amenities and list it’s price in our rules but I was unaware that the projector shows up as “included with your booking” and my client doesn’t understand why she has to pay for it.
I can’t find any note in my Peerspace communications that the site would begin differentiating between amenities and features. Originally we were all told to list amenities and then write that they cost more in the rules section, so that’s what we did, but now that it says “included” I’m fighting over an add-on.
We appreciate the added detail, but we can’t see the distinction on the backend, so we have no idea what we’re listing as “included” and just as “available at the space”.
Please make the backend identical to the front end.
I am sharing your frustration with this as well. At the current moment, we can’t even remove amenities. My amenities say that I provide Public Transportation which is insane that I have to pick someone up now.
Hi Johnny,
To edit your amenities, go to your “Listings” tab and click “Edit” on the listing you’d like to make changes to. Then scroll down to “Amenities” and unselect “Public Transportation”
Thanks. You guys already let us know that we aren’t able to do it ourselves. You guys had to make the change for us. It’s ok. Just please let us know when we can fix these types of bugs. Sent with Shift
@Victor_S The directions described in your helpful response are not working on the majority of our listings.
Could you please offer backend assistance to remove the projector amenities from all of our listings currently offering the projector?
We want to offer it exclusively as an add-on for specific listings and not amenities. I’ve taken some notes attempting to find a workaround but have not found anything that allows me to follow the normal instructions. That said, I have found that certain postings do allow me to edit as normal, but most of our postings do seem to have a backend problem. Thank you!
@Christopher_D Thank you for the post! I am in a similar situation.
Isaac, I apologize the previous response was not helpful. I went ahead and removed projector from all of your listings that had it. You are now welcome to create ‘projector’ as an add on. Please let me know if there is anything else I can assist with!
Thank you so much for improving our listing by removing the projector as an amenities. Can you please remove the speakers as an amenities for our outdoor listing? It looks like the same issue.
@Isaac_L We would be happy to assist! This is actually a great example of when to reach out to our fabulous customer experience team. Please shoot them an email to help@peerspace.com and they will take it from there!
Thank you for your response. The speakers were just listed as in the event space section, but not the meeting space section this time. Such an easy fix this time. Sorry, should have double-checked that. Thank you again for fixing the old issue.
