I had my first Peerspace client. Client brought in half naked so called “models”. They were all drinking during the 6 hours rental time which ended up being 8.5 hours. They broke a statue a vase and spilled alcohol on just about everything. Other minor damage also. The client seems eager to pay for the damage. He says he has insurance and is turning it in to his insurance company. I don’t know whether to believe him, though I try to give people the benefit of the doubt. I have not written a review trying to wait and see if he pays for the damage. If I give him a bad review he likely will not pay. He may be dragging this out in order to not get a bad review. The window of opportunity to write a review is closing. Getting paid for me is a priority over giving a review. I would contact Peerspace and get their advice but like most websites these days it’s not real obvious how to talk to someone. I am new to this site and probably just haven’t looked closely. What would you do?
Hello,
In order to get Peerspace to help you with the damage you need to do an add on for damages within 72 hours of when the booking completed. If it is past 72 hours you can’t put it through Peerspace.
I always write a very truthful review and if the client was as you stated you should not hesitate to write a review. Reviews are the only way to warn other hosts about guests past behavior. I learned within the first few months do not try to collect for damages outside of Peerspace.
You need to take pictures of the damage and submit via email. If you have cameras you need to submit footage showing how the damage happened. If you saw any of this going on you have every right to shut the production down and kick them out.
Submit everything through Peerspace and let them handle the guest. 99% of the time we have our damages fully paid for this way.
Good Luck 
Thanks Geo_L. This was my first experience with Peerspace. How do I submit damages through Peerspace? Sounds like it’s too late for that.
When was the booking? If it is too late I would still contact Peerspace and who knows since it was your first booking maybe they will let you submit as long as you have proof it was that booking. If not now you know what to do. We learned this way as well.
When you get the email from Peerspace to leave a review at the bottom of it there are two links you can click on - one is for overtime and the other one is for add ons. Damages goes under add ons. You explain what happens and the cost for repair/replacement. Peerspace will follow up with an email regarding the damage and then you you send the photos, videos, invoices, etc. Did you charge the guest for overtime? If so it is in the same email you used to submit the overtime.
Good Luck!
Also, for the future, you may want to consider having a rule against alcohol. I honestly wouldn’t mind guests having a glass of wine, but guests getting inebriated to the point where the space is being damaged is another story. It is just easier to have a blanket rule.
And really, as others have said, for the sake of other hosts, an honest review is needed.
This is the Ops Director for this listing, tips:
-Put in Host Rules: “Event will be terminated without refund is a guest is sick or passes out due to over-consumption.”
-Restrict anyone coming in drunk from entering, always have a host on-site
-Take photos of damages and send to Peerspace, then send receipts for replacement and they will debit from client’s card on file
-Take high security deposits if events like these make or break a month