Obvious improvements to enhance UX and increase revenue

Product Feedback
1

Objectively, PS grossed over 100 million last year, profited more than 20 million, which means if they keep 28% of gross booking revenue, of that share, they keep around 70% as profit, and spend around 8 million annually on overhead.

Peerspace - you have room to spend more to make the host experience better. And in ways that will increase your revenue.

Vetting guests

  • tired of pictures not matching guests, or even a human being
    USE AI SELFIE VERIFICATION LIKE ALL THE OTHER TECH COMPANIES

Deposits

  • Deposits should be handled through Peerspace as an escrow - allow hosts to create them, but allow peerspace to verify them so bad hosts don’t take advantage. Charge 5%.
  • Claims should be verified by valid evidence - video and/or guest corroboration
  • Should apply to legitimate damage AND theft

Liability

  • Stolen items should be covered in some way

Cleaning

  • multi-day cleaning needs to be automated
  • excess cleaning charges should be possible especially if presented upfront and at a reasonable rate with verifiable evidence (security footage). Making us hire someone to mop the floors so we can charge for it is absurd and results in unsatisfactory host-guest experiences

Drive-Bookings

  • Copy the “Drive Bookings” feature on ■■■■■■■■ (← really? I can’t even mention your competitor G-ster on this forum?) - at our spaces, we forego paying for a 3rd party app for internal bookings and use their very convenient “Drive Bookings” option - they have an option that allows us to use their platform as a 3rd party booking app for existing customers/self-landed customers for 2% of the booking fee - that rate is so low it would take us at least a dozen bookings a month before our previous 3rd party booking app became fiscally competitive. The option also includes all the standard coverage, insurance, customer service, etc. like a normal on-platform booking. Encourages us to not take bookings off the app for the first booking to give the platform their piece of the action, then brings us back for subsequent bookings so the platform still gets a piece of action they wouldn’t normally get, and we get the same great protection, coverage and service. Win-Win.

For roughly 30% of the total billed on a booking, you should be way ahead of the curve for obvious updates like this. Your competitors are coming for you. Get your stuff together.

1 Like
2

Hi Chris- as a host, I agree with you on several items above especially about the Verification of guests, It is my biggest concern! can you share where you were able to obtain gross revenue and profit for PS?

3

Sure, a brief google search and some sifting/sorting produced the numbers, they may not be perfectly accurate but it looks to be pretty close.

4

This is insane. I’m honestly shocked how accurate this is. Huge thanks to Christopher for bringing this up. I fully stand behind every single point.

I also want to share a concrete example. T-Venue allows hosts to create a custom landing form.It’s a standalone inquiry form that you can send directly to clients via link. When someone fills it out, you receive a complete booking inquiry straight to your email with all the details you need. If the booking is not processed directly through TagVenue, they don’t take a percentage. Zero.

I would genuinely love to see something like this from Peerspace. I would absolutely use it and drive more of my direct traffic into the platform instead of relying on third-party tools as most of hosts does.

Improvements that was done previously - bidding to promote the listing in certain category at Peerspace just bounced my listing from 1st page to 36th I’m still catching up after drop down, wasn’t cool and now pretty much nothing new.:melting_face:

5

All of these suggestions are great — especially the cleaning fee rework.

Peerspace positions itself as helping hosts market their spaces, but in practice it functions as a demand aggregator — a lead-gen marketplace that inserts itself into the transaction.

They control the traffic, facilitate the booking — for a 20–30% rake — but they’re not a true marketing partner, and they’re not invested in building our businesses or our brands.

After 7–8 years on the platform, the pattern is pretty clear: product decisions are primarily driven by their revenue, not host experience.

Something as simple as archiving old message threads — a basic usability fix — has been requested for years and still hasn’t been addressed.