Today I learned Peerspace cares more about control than good Customer Service. My venue has 14 TVs and customers send me content via email all the time. Today, my Client requested my email to send me video content for the TV screen before an event that started in 30 minutes. Peerspace blocked me sending my email to my Client to give them good Customer Service and fulfill their request. This is unacceptable. I will delete my listing if Peerspace continues to interfere with providing good Customer Service. The worst part is that it is not even about greed- Peerspace already had the payout, and they don’t get any more revenue. Its just an idiotic control issue that they don’t want be to provide good Customer communication.
Hi Scott, keeping communication on the platform is important for ensuring platform security, we do indeed have a restriction on sending email addresses prior to the booking request being accepted. However, you are able to send email addresses after the booking has been confirmed, and you can also send video file attachments via PS messaging to keep communication on the platform.
The Mother Angela paid for the birthday event of her daughter Makayla. I was still blocked from sending my email to Makayla when it was requested. This policy is simply bad and makes it harder for me to provide good service. It is not about '“platform security” or even protecting your income. This was an accepted booking and your policies are too restrictive with no actual benefit to anyone.