Are you present during your bookings?


#1

Are there any types of bookings you do or don’t supervise?
Are you present for the entire duration of the event?
How do guests feel about this in general?
Where do you hang out/what do you do while the event is going on?

I’ve never been present for any of my bookings; one guest did express concern at the possibility that we would be present (that was a red flag but a comment I’ll save for another topic). I’m wondering if this is a deterrent for other guests.


#2

I think it depends. But we tend to attract businesses, which creates a more professional understanding that we may. But at the same time, we are also pretty casual in our approach, and the clients tend to be the same. We open up and close but often step out in the middle if it’s a long rental.

We have offices in our building so it’s a bit different, but typically I would say stay nearby or available. It’s pretty important when it comes to protecting your space and your business.


#3

We rent our home out for photo shoots all the time. In the past, the location companies always include a Location Manager as a liaison on the set to make sure they follow rules as well as get the team everything they need. So with Peerspace bookings, sometimes they ask if I will stay, and I like that, other times you can read that they just want to get thru the day and feel they have it handled. I welcome them, get them going with everything they need and gauge whether they are professional and organized enough to get thru the day without assistance. Never do I drive away feeling unsure about people coming into my home. I am fortunate to be able to stay on the property but away from them while they are working, and I can just make a presence every once in a while. Because I am sure that’s uncomfortable for them to have a host hovering over them all day long. It’s always handled specific to the group.


#4

I have never been present for any of my bookings. I don’t think it’s really appropriate, honestly, for me or for the guest. Personally I would probably get a little too possessive over my space and maybe even nervous, ha ha. And maybe the guest would feel that stress as well too, which they don’t need. I always hire a trusted person to be there on call, who gets them set in the space and monitors the clean up and shut down. He is also never at the actual event, but is in the building and on call at a moment’s notice. I find that to keep everything going smoothly and gives everyone peace of mind on both sides.


#5

We always have a “site manager” here to let people in and out, and deal with any site specific issues, as well as to make sure that caterers etc. get out on time and make sure all the rules are followed. The site manager usually sits up in the office while the event is going on: we are a small museum, and much of our display equipment has to stay out during a rental, so having someone here is important to us (and helpful to the clients, who don’t seem to have a problem).


#6

Yes I am present at all time. I never leave my house. I always try to be as discrete as possible, stay in a corner, do not interfere with the shoot or the event but I am watching everything all day long. Usually the guest works it out quickly and that makes a big difference. I don’t think I could possibly do a booking and leave the house. I am also all day long available if they need some help with anything to do with the house.


#7

I am always present. Firstly, I obviously what to make sure the property is being dealt with properly and respectfully, (some productions are very careful, some less so), but every property has specifics things that they only a homeowner can answer. I am always discreet and stay out of the way, but pop my head in every once in a while to make sure things are going OK, and I am always available to answer any questions. Maybe they’re just being polite, but I’ve never gotten feedback indicating that I was overbearing or that they prefer it if I wasn’t there next time.


#8

We hang out in the garage. We are accessible if needed. I also provide my cell so they can text if they need anything.

Juli


#9

I always have a site manager present for rentals of my space. I think its completely appropriate but I don’t think its cool to hover over renters either. I have expensive equipment and as responsible as people can be, there can always be some question or issue.


#10

As mentioned above, it depends. We have had one or two bookings where the production requests a “closed set” - but this has been the rare exception and they were pros. One event booking was concerned about discretion and us staying away from VIP guests, but we made it clear we would be on site, and also completely stay away from guests. With production, acting as site rep, or hiring a site rep is the norm. We’re actually interested in removing ourselves from the site repping role for larger productions, which can feel more like an invasion (we also reside here). In that case we’d hire someone who can maintain a little more professional distance and not be emotionally affected by that feeling of “invasion” than I might because it’s my stuff being moved around. Then we’d return at the end to ensure no damage and everything was returned “back to one”. For small photo shoots, it’s very easy to be near enough to be helpful when needed, but far enough away to let them work - which is our stated goal. We have also left for a couple hours once a production is rolling along to get out for a bit and we’re always reachable by text or phone in that case. Trust your instincts every time, and build a great team of site reps!


#11

I am never present for the events. Its an office space, not a home that I host so I am not too attached to the items there and feel perfectly OK leaving the guests be during the booked time. I will say that I have cameras set up so I can see whats going on if I need to.

Recently I have been leaving the door key in a lock box and just having the guests let themselves in which has been great for me as I am not always available to go and greet them. So far they have been OK with this arrangement as well.


#12

Yes I am.
The space is in my apartment I am generally always here.
On occasions, I may go to the store and return.
My preference is to be here during the rentals because most person’s don’t really follow the rules.

KD


#13

I have a retail space that I turned into my photo studio. It’s a commercial space but still feels very personal, a home away from home. I greet guests and help them get oriented, then either leave or work in my office. It’s funny, I have a party happening in the space right now, and the party host just popped his head in a couple of times for help. He was thrilled that I had his back.

I installed the Arlo Pro 2 wireless cameras in the space so that really helps when I am offsite, being able to see if everything appears to be on track. Also great for seeing if they are winding down when they need to for a timely exit.


#14

I’m always present for a booking, at least in the beginning and usually throughout the day. Our property has enough space, so I can stay out of sight (no hovering) for extended periods. There are always questions to be answered, ways I can help the guest during their shoot or event. Once I’m comfortable after booking gets rolling, I’ll often leave and return throughout the day. I’ve had an awesome experience with my Peerspace guests thus far. Bottom line is though, no one is going to watch over the property like the property owner. There’s about one billion things that could go wrong (especially with a wedding) and being physically present, combined with Peerspace insurance and additional day-of insurance for events, is my best peace of mind.


#15

I or someone from my team is always here at the location to make sure the guests experience is always a good one. We do not want them to leave anything behind or take anything as well. It is a different conversation when there are regulars involved.


#16

I rent out my one bedroom loft including the rooftop, 1900’s stairwell, and other features. When I have a booking I first greet the guest let them know all areas in which they’d have access to. After I have greeted my guest I get a vibe and go with it. With some people you can sort of tell the are ready to work they just need to know where. With others they tend to take their time, share stories, try to work out side of booking time, etc. Usually i work business professionals, models, hip hop artist, bands, photographers (with and without children), etc. So its honestly based off my discretion. Also if I happen to be wrong I have the insurance through peerspace.


#17

I am always present for the bookings, however that is the business model we have created. Onsite team that helps with the booking, and keeps our art gallery running incident free during the event. People enjoy that human touch I think and I’ve noticed, especially as my background is in restaurants and hospitality, that the customer not only appreciated the help, but would have had a subpar event without it. Most the people that rent here are not professional planners and are trying to do everything. I find taking some of that load off their shoulders works both for reviews, energy of the event, and allows me to justify price increases for future bookings as the year progresses. Depends what your end goal is I suppose. Good luck either way!


#18

We’re always present for a rental.
This is our home and place of business and the number of scams people have tried to pull on us to lie about their rental purpose and try to throw house parties, porn shoots, etc is staggering.

Just today we had a rental walk out because we were going to be present (our listing states this) and they acted so sketchy that we believe they were going to do some sort of illegal activities.

Sometimes we DO leave, but we have nine security cameras recording to both the cloud and a memory card.

After today’s weird rental, I immediately downloaded footage from two cameras and uploaded it to Peerspace…just in case.

On New Year’s eve, someone rented our space for what they claimed was a ‘film screening’, but it was a RATCHET house party. They completely lied. Someone even smoked a cigar in our place (I didn’t see that on the camera, but it stunk like cigars).

When we received noise complaints (I have no idea why I did this, but I gave them like three warnings), I had to stop the party (all of our lights are controlled by Alexa) and they first cussed us out like nobody’s business, made racist comments and when they refused to leave and told us to “go back in your little room and shut up” I triggered our Ring.com alarm via Alexa, which called the police. That was through a different rental service, but I sent that footage to the rental service, who denied them a refund. They learned a valuable lesson.

In short: unless you have a warehouse with nothing nice and you don’t care about your space, you should be present and you should have cameras running in every room. Go over the rules in person and if they refuse to listen to you or get ‘agitated’, kick their butts out.

There are a lot of great renters, but there is so much garbage out there that you owe it to yourself and your place to keep things safe.


#19

wow that is so smart. I havent thought of doing that, but what a great idea. I will look into doing the same. As much as I throw on multitudes of rules to respect, I find some don’t really respect them. It would be very helpful to have videos especially for insurance purposes if there is any issue. thanks for posting that!


#20

My pleasure! Our security cameras have saved our butts on three separate rental occasions (including one where a renter was likely planning on getting violent on us). I recommend something cheap, like the EZVIZ cameras ($30 on Amazon!) or the Wyze cameras.

We have a

Ring doorbell camera
2 EZVIZ 1080p cameras with pan/tilt in the main studio
1 720P fixed camera in the kitchen
1 720P fixed camera in my office
1 ceiling camera
1 camera hidden in a speaker
1 720P fixed camera in the hallway leading up to the master bedroom
1 1080P fixed camera in the master bedroom
2 720P fixed cameras in the upstairs lounge/loft
2 motion detectors (ring alarm) in the office
1 motion detector in the hallway
all of windows have Ring sensors on them

If you have an Amazon fire HD tablet, you can even tell Alexa to show you the different cameras. Otherwise, I get alerts on my Apple Watch, so I always know where people are even when I’m not looking at the camera.

I run a photography studio and there’ve been three times in which a client has told me that I promised them such and such. Usually it’s he said, she said, but now I invite them to the studio to review footage and it kills the argument.

Coolest of all, our studio used to be haunted (we used to have a foster daughter who claimed to be possessed by a demon) and we captured objects moving on four separate occasions, lighting turning on and off, etc lol. Here was just one such occurrence https://1drv.ms/f/s!AqHDcQ66f_Evm7dQ--q5zabGzxY1jA