I received a 1star review from my recent booking, and I’m a little upset because I gave this client a 5 star review. Throughout my communication with her, she knew that my space was in my back yard, and she left in the review that she didn’t know we were going to be home. Also, she stated that the color of my house was different than the pictures. When she booked my space, I had several picture available on my site showing my house is a mint color. I updated the photos to show the lights we just added, so the pictures I have up now are were taken in the evening. The feedback provided by the client is not actionable feedback. There’s really nothing I can do if she didn’t like the color of my house. She booked in February, and did not want to tour the space before booking. Several times we communicated back and forth, and I did let her know that we would be home. I am always home when I have events and I’ve never had a problem. Is there a way to remove this review? Also, I am not able to view it on the site when I sign in; I can only see it when I access it through my email.
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Veronica, peerspace does remove reviews that are baseless and from what you are describing, it sounds like it. I don’t know what type of communication you may have had with this client but I find that if I vet them, the ones doing something nefarious will seek another location. Very frequently, a host is on location so you probably stopped this renter from doing something and he or she used the color of your house as an excuse.
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